Promoted articles

• Best practice for Screen Sharing
  When using Airtame devices you will have access...

  When using Airtame devices you will have access to quite a few different ways of initiating a screen sharing session. This article will walk through the various pros and cons of each method of screen sharing.

  Features	Pairing Code	Screen name	Miracast	Airplay	Google Cast	IP Address
  Time to connect	⭐⭐⭐	⭐⭐	⭐⭐	⭐⭐	⭐⭐	⭐
  Minimal network configurations required	⭐⭐⭐	⭐⭐⭐	⭐	⭐⭐	⭐⭐	⭐⭐⭐
  Mirrors screen	✅	✅	✅	✅	❌	✅
  Works on any operating system	✅	✅	❌ Only Windows and some Android devices	❌ Only Apple devices	(✅) When supported by the app	✅
  Do not require the Airtame App	✅	❌	✅	✅	✅	❌
  Possible from all popular browsers	✅	❌	❌	❌	(✅) Only Google Chrome	❌
  Possible from the Airtame App	✅	✅	❌	❌	❌	✅
  Same name for every session	❌	✅	✅	✅	✅	✅
  Possible from other apps	❌	❌	✅	✅	✅	❌
  Option to extend the screen	❌	❌	✅	✅	❌	❌

  Enter the Pairing Code (Share from Browser or app)

  This method is recommended for screen sharing due to its flexibility and ease of use.

  Read more about share from browser

  Select the screen name in the app

  When using the Airtame App you can search for and select a specific screen by name to share the screen to it.

  Read more about sharing from the Airtame App

  Miracast

  Miracast can be used by all Windows laptops and some Android smartphones and tablets.

  It should be noted that Miracast requires a fair amount of provisioning by IT to work properly in an enterprise environment.

  Read more about sharing with Miracast

  Airplay

  Airplay can be used by all Apple laptops, iPhones, and iPads.

  Read more about sharing with Airplay

  Google Cast

  Airplay can be used by all Android smartphones and tablets in certain apps. Google Cast technically does not mirror the content but turns the personal device into a remote control. This makes it great for showing media content or slideshows, especially from online sources like YouTube or Google Slides.

  Read more about sharing with Google Cast

  Enter IP in the Airtame App

  When using the Airtame App it is possible to screen share by entering the specific IP of the screen. While popular in the past, it is no longer recommended as the primary way to initiate screen-sharing sessions. This is due to the length of the IP address that has to be typed and the confusion in case of typos.

  Read more about showing the IP address on the Airtame screen

• How to screen share from a browser
  Screen sharing directly from a browser makes it...

  Screen sharing directly from a browser makes it easy to share your screen without installing additional software. Compatible browsers include Google Chrome, Microsoft Edge, Safari, and Firefox. This feature is ideal for both internal users and guests.

  Steps to share from a browser

  1. Look for the sharing instructions and pairing code displayed on your Airtame screen.
  2. Go to airtame.com/go in your browser.
  3. Enter the pairing code shown on the Airtame display.
  4. Select the tab, window, or screen to share.

  

  The airtame.com/go page indicates where to look for the pairing code on the Airtame screen.

  Troubleshooting

  Ensure your Airtame device and laptop are online and able to communicate with Airtame Cloud over HTTPS. For detailed network requirements, refer to our network integration guide.

  Note: Audio sharing is supported only from a tab, not from a window or screen. Mobile devices are not yet supported.

• How to Screen Share with the Airtame app
  Screen sharing with Airtame is easy and quick. ...

  Screen sharing with Airtame is easy and quick. Whether you need to share your entire screen or just a specific window, the Airtame app provides an intuitive experience. You can also stream with audio and share to multiple screens for a more collaborative setup.

  How to Share

  1. Open the Airtame app.
  2. Select your Airtame Screen by either:
     • Hover over the Airtame screen name in the list.
     • Enter the 5-character pairing code shown on the Airtame screen.
  3. Choose Share Screen or Share Window.
     1. If sharing a window, click the actual window to share. A blue overlay is shown while hovering over a window.
  4. If enabled, enter the 4-digit PIN code shown on the Airtame screen.

  Screen share toolbar

  While streaming, the screen share toolbar will appear, allowing you to manage and stop your stream.

  

  Stream with audio

  Click the speaker icon to include audio with your stream. This adds a 1-second buffer for smoother playback.

   

  Share to multiple screens at once

  Click here to learn how to screen share to multiple screens.

  Troubleshoot

  For more details, check out our best practices and network guide.

• What are Native Protocols?
  Native streaming protocols allow for different ...

  Native streaming protocols allow for different ways to connect to an Airtame screen. They do not require an app and they are already on your PC, phone, or tablet.

  The native streaming protocols in Airtame are:

  • AirPlay for iOS and macOS. 
  • Google Cast for Chromebook and Android devices. 
  • Miracast for Windows and some Android devices. 

  These protocols are disabled by default. If you would like to use them, they should be actively enabled. 

  AirPlay

  The AirPlay protocol lets you use the screen-sharing functionality that’s already built into macOS and iOS devices, eliminating the need to install the Airtame desktop app. AirPlay also lets you extend your desktop from your MacBook to use an Airtame-equipped screen as an additional display. This is ideal for many presentation scenarios in which you want to view your presenter notes privately while sharing different content with Airtame.
  

  Click here to learn more about AirPlay

  Google cast

  With Google Cast you can fully mirror your screen from your Android devices as well as Chrome OS, and when casting via the Chrome browser from any operating system, without the need for the Airtame app. Google Cast mirroring streams are encoded in H.264 or VP8 formats and transmitted as UDP packets.

  Click here to learn more about Google Cast

  Miracast

  The Miracast protocol lets you use the screen-sharing functionality that’s already built into Windows and Android devices, eliminating the need to install the Airtame desktop app. Miracast also lets Windows users extend their desktop and use Airtame as an additional display. An additional benefit of Miracast is that it supports Touchback functionality on interactive whiteboards. 

  Click here to learn more about Miracast

  How does Miracast work on your network?

  The Miracast native streaming protocol can work in two different ways: Peer 2 Peer and Miracast over Infrastructure.

  The Peer 2 Peer (P2P) setup works the same way as far as the presenter is concerned, but the key difference is that it relies on the Airtame device's access point (AP) being enabled. The benefit of this is that screen sharing can take place independently of the network, as the connection is direct from a presenter’s PC to the Airtame’s access point. 

  Click here to learn more about Miracast on Peer 2 Peer

  The Miracast over Infrastructure setup

  This is a great option for those who want to let presenters use the built-in screen-sharing functionality of their Windows devices, but do not want to have active access points on Airtame devices. The connection goes over the local network (LAN). Initial discovery is still done in a P2P (Peer-to-peer) mode, but no APs need to be enabled. 

  Click here to learn more about Miracast over infrastructure

• How to Select Video Peripherals
  To select video peripherals you must first ensu...

  To select video peripherals you must first ensure that the Airtame screen has an active Airtame Hybrid license.

  Adding your camera, microphone, and speaker is essential to a conference call. By accessing the device settings from the Cloud, you can select which connected peripherals should be used with your Airtame screen.

  Note: We highly recommend always selecting the same peripherals as the microphone and speaker. Not doing this will likely produce unwanted echo during calls.

  Selecting video peripherals

  1. Log into your Airtame Cloud account.
  2. Select an Airtame screen to change the peripheral for.
  3. Click the Edit settings button.
  4. Click the Conferencing menu.
  5. In the Microphone drop-down, select the microphone to be used.
  6. In the Speaker drop-down, select the speaker to be used.
  7. In the Camera drop-down, select the camera to be used.
  8. Click the Apply Changes button.

  When starting a call on this Airtame screen the selected peripherals will be used.

  

  The peripheral settings for an Airtame screen.

  Troubleshooting

  If desired peripherals are not displayed, try rebooting your Airtame screen and the peripherals individually, and then all devices should be shown properly in Airtame Cloud.

• What Peripherals are Supported for Hybrid Conferencing?
  To run video conferencing calls on an Airtame s...

  To run video conferencing calls on an Airtame screen from a meeting room, it will first need to be connected to a camera, microphone, and speaker device. 

  The Airtame Hub can interact with 1 camera and 1 speakerphone (microphone + speaker) device at a time but not two or more devices of the same class simultaneously. For example, 2 cameras cannot be utilized at the same time when connected directly to Airtame Hub.

  Airtame Hub has three USB 3.0 ports available for connecting video and audio devices (2x USB-A and 1x USB-C) and the device supports a wide range of products. Each USB port provides 4.5W of output power.  Most products that comply with the USB 2.0/3.0 standard and USB Video Class (UVC) and USB Audio Class (UAC) protocols will be supported by Airtame Hub. 

  Echo

  To prevent an unwanted echo, the same echo-canceling device must be selected for the microphone and speaker when configuring hybrid conferencing. 

  Compatible Peripherals
  

  The following list of compatible devices has been tested with Airtame Hub either by Airtame or a partner and found to work with the given firmware version. Please find the remarks column for further details on limitations or known issues.

  If a device is not listed, it means Airtame has not had the opportunity to test with this device/s, therefore we cannot officially provide support for it should issues arise. As long as the device can output via USB and adhere to UVC/UAC (USB Video Class/USB Audio Class) standards then the device should be compatible with Airtame Hub, however, we must recommend you to test with the combination in your environment.

  It is always recommended that peripheral devices be updated to their latest firmware versions when troubleshooting.

  Please submit all requests for additional peripherals at this link

  Vendor	Product	Device Type	Firmware	Remarks
  AVer	CAM520 Pro 2	Camera	0.0.7204.14
  AVer	VC520 Pro	All-In-One VC System	0.0.1006.24
  AVer	VC520Pro2	Camera	0.0.7204.22
  AVer	CAM550	Camera	0.0.8004.06
  AVer	DL30	Camera	7.0.0045.46
  AVer	VB130	All-In-One Video Bar	0.0.7302.08
  AVer	VB342+ Bar	All-In-One Video Bar	0.0.0004.08
  AVer	VB342 Pro	All-In-One Video Bar	0.0.7802.16
  Biamp	Parle VBC 2500	All-In-One Video Bar	1.5.1
  Bose	VB1	All-In-One Video Bar	1.5	Low power mode must be turned off either via the Bose Work Configuration app, WebUI or Bose Work Management App to ensure that the camera works on Airtame Hub.
  Bose	VBS	All-In-One Video Bar	1.5	Low power mode must be turned off either via the Bose Work Configuration app, WebUI or Bose Work Management App to ensure that the camera works on Airtame Hub.
  Epos	Expand 30 +	Speakerphone	7.5.0.39710	Model ending with '+' includes USB bluetooth adapter
  Epos	Expand 40	Speakerphone
  Epos	Expand 80	Speakerphone
  Epos	Expand Vision 1	Camera
  Epos	Vision 1 M	Camera
  Inogeni	Toggle	USB Host Switcher
  Inogeni	ToggleRooms	USB and HDMI Host Switcher
  Inogeni	Share2U	Camera Mixer	1.14.0
  Inogeni	CAM230	Camera Mixer
  Huddly	IQ	Camera	1.6.12
  Jabra	Speak 510+	Speakerphone	2.3.2	Model ending with '+' includes USB bluetooth adapter
  Jabra	Speak 710	Speakerphone	1.39.0
  Jabra	Speak 750	Speakerphone	2.44.1
  Jabra	Speak 2 55	Speakerphone
  Jabra	Speak 2 75	Speakerphone
  Jabra	Panacast	Camera	3.10.8
  Jabra	Panacast 20	Camera	4.2.9
  Jabra	Panacast 50	All-In-One Video Bar	6.5.1
  Logitech	Meetup	All-In-One Video Bar	1.0.265	RightSight, RightSense, and Sync are not available with Airtame Hub
  Logitech	Meetup 2	All-In-One Video Bar
  Logitech	Rally / Rally Plus	All-In-One Video Conference System	1.2.69	RightSight, RightSense, and Sync are not available with Airtame Hub
  Logitech	Rally Bar	All-In-One Video Bar	1.8.716
  Logitech	Rally Bar Huddle	All-One-Video Bar	1.11.171
  Logitech	Rally Bar Mini	All-In-One Video Bar	1.11.266
  Logitech	Group	All-In-One Video Conference System	9.4.52
  Logitech	C930e	Camera	8.1.31
  Logitech	MX Brio 705	Camera
  Owl Labs	Meeting Owl	All-In-One Video Bar	5.8.0.34
  Poly	Studio USB	All-In-One Video Bar	1.5.0.000896
  Poly	Studio x30	All-In-One Video Bar	4.1.0
  Poly	Studio x50	All-In-One Video Bar	4.1.0
  Poly	Studio x52	All-In-One Video Bar	4.1.0
  Poly	Studio E70	Camera	4.1.0
  Poly	Sync 20+	Speakerphone	0.0.567.3472
  Poly	Sync 40+	Speakerphone	0.0.402.2759
  Sennheiser	TeamConnect Bar S	All-In-One Video Bar
  Sennheiser	TeamConnect Bar M	All-In-One Video Bar
  Shure	STEM Ecosystem (Table, Wall, Ceiling, and Hub)	Speakerphone	2.9.1
  Shure	MXA 902 + ANIUSB Matrix	Speakerphone	5.0.115
  Yealink	UVC84-BYOD	All-In-One Video Conference System	262.423.0.5

   

   

• What Features are Supported in a Call?
  When running a call on an Airtame Screen you ha...

  When running a call on an Airtame Screen you have access to see or do various things to interact with the meeting. Which features are supported depends on which video conferencing service is being used.

  The following table will provide an overview of which features are supported or not supported with different video conferencing services:

  Feature	Microsoft Teams	Zoom	Webex	Google Meets
  See and hear remote participant video feed	✅	✅	✅	✅
  See list of participants	✅	✅	✅	✅
  See meeting information	✅	✅	✅	✅
  Toggle camera and microphone	✅	✅	✅	✅
  Volume slider	✅	✅	✅	✅
  Share screen	✅	✅	✅	✅
  Share to call	✅	✅	✅	✅
  Share audio	✅	✅	✅	✅
  See raise hand	✅	✅	✅	✅
  See virtual whiteboard	✅	✅	✅	❌
  Admin/deny people from Lobby	✅	✅	✅	❌
  See emoji reactions	❌	✅	❌	✅
  See chat messages	❌	❌	❌	✅

  Request new features

  We are constantly working on improving the support features across all conferencing services. Feel free to check out our Public roadmap to vote on established feature requests or submit an idea.

  Click here to see the public roadmap

• How to Join a Call
  If your Airtame screen has an active Airtame Hy...

  If your Airtame screen has an active Airtame Hybrid license and supports video conferencing, you can start any call from the supported platforms using the Airtame app or your browser.

  How to join a call from a browser

  1. Go to airtame.com/go.
  2. Enter the pairing code from the screen.
  3. Click the Join Call button.
     1. If you don't see this button, the conferencing options are disabled.
  4. Optional: Click the Sign in with... button for Microsoft or Google to connect the calendar and load events from your calendar.
     1. Click the Continue button when prompted to allow for Airtame Integration.
        • Note - Microsoft Office365/GSuite administrator must grant users permission to allow calendar integration.
          Read more on permissions for Google Calendar
          Read more on permissions for Microsoft Calendar
     2. Select your meeting of choice.
  5. Alternatively: Enter the meeting ID of the meeting to start the meeting.

  How to join a call from the Airtame App

  1. Open the Airtame app.
  2. Locate the Airtame screen of choice.
  3. Click the Join Call button.
     1. If you don't see this button, the conferencing options are disabled.
  4. Optional: Click the Sign in with... button for Microsoft or Google to connect the calendar and load events from your calendar.
     1. Click the Continue button when prompted to allow for Airtame Integration.
        • Note - Microsoft Office365/GSuite administrator must grant users permission to allow calendar integration.
          Read more on permissions for Google Calendar
          Read more on permissions for Microsoft Calendar
     2. Select your meeting of choice.
  5. Alternatively: enter the meeting ID of the meeting to start the meeting.

  The meeting will start on the Airtame screen, and the Airtame app will show the remote controls for the call.

  

  The Airtame app shows a series of upcoming meetings from the user's calendar.
  

  Limitations with Call from Browser

  1. In the current release call from browser do not allow for using Authenticated Webex calls. This will be added in a follow-up release in the near future.

  2. Both Call from browser and Share from browser can run in a wide range of browsers, however, both features work best in Chromium-based browsers. We recommend using Google Chrome or Microsoft Edge for the best experience.

• How to share to Call
  Share to call allows a second device in a meeti...

  Share to call allows a second device in a meeting room to screen screen into a video conference call without manually joining into the meeting. Share to call can be done from the desktop app or directly for any supported browser without requiring the installation of a driver or application.

   

  How to use Share to Call from the browser

  1. Use a device, like a laptop, to join a video conference call.
  2. On a different device, like another laptop, open airtame.com/go in your preferred browser.
  3. Enter the 5-character pairing code shown at the bottom of the Airtame screen.
  4. Enter the 4-digit PIN code on the screen to verify you are in the room.
  5. Select whether to share the whole screen or a specific window.

  How to use Share to Call from the Desktop App

  1. Use a device, like a laptop, to start a hybrid conference call, using the Airtame app.
  2. Use a different device, like another laptop, on the same network, to initiate screen sharing on the Airtame device.
  3. Enter the 4-digit PIN code on the screen to verify you are in the room.
  4. Select whether to share the whole screen or a specific window.

  Benefits of Share to Call

  • Letting local participants share easily and through the same mechanism regardless of whether remote participants are present or not in the call.
  • Creating a better flow in the meeting as users in the meeting room can share much quicker than if they had to go through the join call flow to share.
  • Eliminating audio feedback when users forget to mute or turn off audio before joining a call to share.
  • Saving battery on your laptop as it doesn't have to load the call to share.
  • Saving bandwidth on the local network as local users will not have to load all the call contents on their machines to share.

  Limitations

  It is only possible to screen share into a call through the Airtame desktop app. Support to screen share to a call from Miracast, AirPlay, and Google Cast are all noted protocols and have been added to the product roadmap for a future release.

• How to Setup Airtame Using Ethernet
  We always recommend using all Airtame Devices w...

  We always recommend using all Airtame Devices with Ethernet to get the best and most stable internet connection. Using Ethernet also has the added benefit of making for the quickest and simplest setup.

  In case you want to use Airtame over Wi-Fi, we have a different article explaining how to set up your Airtame screen over Wi-Fi.

  Click here to learn more about setting up Airtame over Wi-Fi

  Prerequisites

  Before Setting up your Airtame device and connecting it to your Airtame Cloud account, you should make sure to have completed these steps first. These steps only have to be done once, no matter if you have to set up one or multiple Airtame devices.

  1. Create an Airtame Cloud account
  2. Download and install the Airtame App on your Laptop

  Once complete, power up the Airtame Device and make sure to connect it to Ethernet as well as a screen.

  Note: You can set up the device in a controlled environment like an IT department office first, and then later move the Airtame device to the final screen.

  Click here to read how to install the Airtame 2
  Click here to read how to install the Airtame Hub

  Note: To ensure the Airtame device is connected to ethernet first before connecting power. This will ensure the device automatically looks for new firmware within the first 5 minutes of booting up.

  Updating

  Once the Airtame device is powered on and connected to ethernet it will automatically look for firmware updates within a few minutes. We recommend waiting for this process to complete, as the newest firmware will include a better and faster process for setting up the device.

  Once the firmware update is complete, you will be met with the following screen:

  

  The setup screen when using Ethernet

  If more than 5 minutes pass without this screen showing or any indication of firmware being installed, please reboot the device.
  Click here to read how to restart an Airtame device
  If this does not resolve the issue, you can follow our article on Wi-Fi setup. This process does include a few more steps but can be done without the need for newer firmware.
  Click here to learn more about setting up Airtame over Wi-Fi

  Setup the device

  At this step, the remaining work is very straightforward:

  • On your laptop, make sure you are logged into your Airtame Cloud account
  • Go to airtame.com/add
  • Enter the 6-character setup code from the Airtame Screen
  • Give the Airtame screen a name to make it easy for end you and your colleagues to identify

  And that is it! Once complete, a confirmation will show for 10 seconds before the Airtame screen will show the default signage with instructions for how to screen-share to the screen.

  

  The confirmation screen shows for 10 seconds

  What to do next?

  Now that your Airtame screen is set up and ready to go, you can start customizing it. 

  We advise you to have a look at the following articles about customizing your Airtame screen: 

  • How to Customize Appearance
  • How to Customize the Background
  • Global Calendar Integration for Cloud Apps
  • What are Native Protocols?

  Having issues?

  Should you have any issues during the setup of your Airtame device, please do not hesitate our support. Simply send a description of the issues to support@airtame.com and we will assist you.

• How to Setup Airtame Using Wi-Fi
  Setting up an Airtame using WiFi, may seem like...

  Setting up an Airtame using WiFi, may seem like the easiest way, as you will not have to run wired ethernet to your Airtame device. However, we always recommend using all Airtame Devices with Ethernet to get the best and most stable internet connection. Using Ethernet also has the added benefit of making for the quickest and simplest setup.

  Click here to learn more about setting up Airtame over Ethernet

  Prerequisites

  Before Setting up your Airtame device and connecting it to your Airtame Cloud account, you should make sure to have completed these steps first. These steps only have to be done once, no matter if you have to set up one or multiple Airtame devices.

  1. Create an Airtame Cloud account
  2. Download and install the Airtame App on your Laptop

  Once complete, power up the Airtame Device and ensure it is connected to a screen.

  Note: You can set up the device in a controlled environment like an IT department office first, and then move the Airtame device to the final screen. However, it's only really recommended when the name of the SSID is the same in both locations. Otherwise, you will have to reconfigure the Airtame device to the new network after moving.

  Click here to read how to install the Airtame 2
  Click here to read how to install the Airtame Hub

  Note: Please ensure the Airtame device is connected to ethernet first, before connecting power. This will ensure the device automatically looks for new firmware within the first 5 minutes of booting up.

  Setup a device

  To set up the device you will need a cloud token from your Airtame Cloud account. Cloud tokens are used when linking an Airtame screen to an Airtame Cloud account.

  Important: A cloud token can only be used once. If you are setting up multiple Airtame screens, you will need to fetch new unique tokens for each device.

  How to get a Cloud Token

  1. Log into your Airtame Cloud account.
  2. Select the group to which you want to add the Airtame screen in the left group panel.
  3. Click the Add Airtame + button.

  4. In the pop-up click the Copy token button.

  The pop-up shows a Cloud token.

  Use Cloud Tokens with a new Device

  1. Open the Airtame App.
  2. At the top of the list click Set Up next to the Airtame device with the name you see on the Airtame screen, for example, Airtame-oob-nFpKNd
     1. Alternatively: at the top of the list click Show next to X new Airtames found, then select the device with the correct name.
  3. Enter the name of the Airtame Screen in the Name your Airtame field.
  4. Click Continue.
  5. Insert the cloud token into the Cloud token field.
  6. Click Continue.

  

  Input field in the Airtame desktop app to paste the Cloud token

  1. Optional: Enter a password in the Create a Password field.
     • Using a password will secure access to the device settings from the desktop app and the connection to the Access Point if this feature is enabled for the device. 
  2. Click Continue or Skip it for now, depending on if you entered a password or not.
  3. Select WiFi in the Connect to a Network option.
     1. This will cause your laptop to temporarily connect to the Airtame Wifi, which will disconnect the laptop from the internet. But don't worry the laptop will return to the normal network once the setup is complete.
  4. Select your WiFi network in the Network drop-down
     1. Alternatively: Click join hidden network and enter the SSID of the hidden network.
  5. Enter the authentication for the network, for example, a password or login details, depending on the network authentication requirements.
  6. Click Set up now.
  7. Verify you see a confirmation on the Airtame Screen and click Yes, it's connected.

  Your Airtame screen is now set up, online, and connected to your Airtame Cloud account. After 10 seconds, your screen will display the default Airtame appearance. 

  For further changes to the Airtame screen, log into the Airtame Cloud account and modify the device settings.

   

  The Airtame screen when the device setup is done

  Use Cloud tokens with a pre-configured device

  If you have an Airtame device that is already configured with a custom name, you can add or replace its cloud token to add it to your Airtame Cloud account.

  1. Open the Airtame App.
  2. Hover over the Airtame screen to add.
  3. Click the Settings option, below the name of the Airtame screen.
     • If a password has been defined for this device, you will have to enter the password to open the device settings
  4. Insert the cloud token in the Cloud token field.
  5. Click the Apply Changes button.

  After a few seconds, the Airtame screen will appear in the Airtame Cloud account, under the selected group.

  1. Optional: To add another device:
     1. Go back to the Airtame Cloud window.
     2. In the pop-up Click the New token icon.
     3. Click the Copy Token button.
     4. Repeat the steps inside the Airtame App for the next Airtame screen.

  What to do next?

  Now that your Airtame screen is set up and ready to go, you can start customizing it. 

  We advise you to have a look at the following articles about customizing your Airtame screen: 

  • How to Customize Appearance
  • How to Customize the Background
  • Global Calendar Integration for Cloud Apps
  • What are Native Protocols?

  Having issues?

  Should you have any issues during the setup of your Airtame device, please do not hesitate our support. Simply send a description of the issues to support@airtame.com and we will assist you.

   

   

   

• How to invite user to Airtame Cloud
  Note: Only owners and administrators are allow...

  Note: Only owners and administrators are allowed to invite users.

  Click here to see which users have the correct roles for this task

  1. Log into your Airtame Cloud account.
  2. Click the Gear icon.
  3. Select the User Management menu.
  4. Click the Invite User button.
  5. Define the rights for the user to invite.
     1. Enter the Email of the user to invite.
        1. Optional: enter multiple email addresses separated by commas to easily invite multiple users.
     2. Define the role of the user. Click here to learn more about the different roles.
     3. Define which groups the user should have access to. Click here to learn more about groups.
  6. Click the Send invite button.

  Note: Airtame uses the email as a unique identifier across all Airtame Cloud accounts. If you would like to add a user to more than one Cloud organization, the user needs to have a different email address for each Cloud organization.

  

• Which features are included in the different licenses?
  An Airtame license applies to each Airtame devi...

  An Airtame license applies to each Airtame device, affecting which features the device can use. Once the license is applied to an Airtame device, it offers unlimited use of said features from unlimited users.

  For example, an Airtame device with the Airtame Hybrid license can have unlimited calls from unlimited users while the screen is licensed.

  Note: An unlicensed Virtual Airtame screen will not have any features in this table, except for being visible in Airtame Cloud, where a license can be applied to it.

  Comparison Table

  Use Case / Feature	Unlicensed	Airtame Core	Airtame Hybrid
  Remote management
  Access devices from anywhere in the world	✅	✅	✅
  Edit name, Network connectivity, and basic security settings	✅	✅	✅
  Perform actions in bulk	✅	✅	✅
  Manual firmware updates	✅	✅	✅
  Sleep schedule	❌	✅	✅
  Update schedule	❌	✅	✅
  Device Alert	❌	✅	✅
  Screen sharing
  Dedicated desktop apps	✅	✅	✅
  Share from browser	✅	✅	✅
  Share windows or the whole screen	✅	✅	✅
  Native protocols (Miracast, airplay, Google cast)	✅	✅	✅
  Video and audio sharing	✅	✅	✅
  Customize panel text and position of the panel	✅	✅	✅
  Digital signage
  Set the background as a public website	Airtame 2 ✅ Airtame Hub ❌	✅	✅
  Set the background as a custom image	Airtame 2 ✅ Airtame Hub ❌	✅	✅
  Set default and scheduled playlists	❌	✅	✅
  Signage content integrations (Google Slides, PowerPoint, YouTube...)	❌	✅	✅
  Show the meeting schedule for multiple rooms	❌	✅	✅
  Show custom logo	❌	✅	✅
  Show the meeting schedule for a single room	❌	✅	✅
  Set panel transparency	❌	✅	✅
  Hybrid conferencing
  Microsoft Teams calls	❌	❌	✅
  Zoom calls	❌	❌	✅
  Google Meet calls	❌	❌	✅
  Webex calls	❌	❌	✅
  Plug'n'play peripheral support	❌	❌	✅
  Share to call	❌	❌	✅

   

   

• How to Customize Appearance
  Using Airtame Cloud, you can customize the appe...

  Using Airtame Cloud, you can customize the appearance, like the layout of the panel, the panel text, and various toggles. The panel text is typically used to show the required steps for users to start screen sharing to the screen. You can change the appearance of the screen to match your organizational needs.

  Airtame screens are customizable with a digital signage background, four guide layouts, custom guide text, and various toggles.

  

  Here are a few examples of how different the appearance can be.

  How to edit the layout

  1. Open your Airtame Cloud account.
  2. Select one or more Airtame devices to edit.
  3. Click the Edit Settings button.
  4. Click the Appearance menu.
  5. Update the appearance settings as needed. While changing the thumbnail in the right panel will show a preview of the changes.
  6. Click the Save button.
  7. Click the Apply Changes button.

  

  The Appearance settings for a device.

  What can you customize?

  Panel position

  You can customize the placement of the panel. There are a total of 4 placement options:

  • Left panel
  • Right panel
  • Footer
  • No panel

  Show panel on top of Signage

  Choose if your Background should sit below the Panel or next to it. 

  Theme

  Choose between a light or dark theme, which changes the guide background color and the color of various icons and text. 

  Transparency

  Choose if the background color of the panel should be solid, semi-transparent, or fully transparent. Note that a fully transparent panel may make the text harder to read, depending on the background.

  Text

  By default, Airtame screens will show the name of the screen and simple instructions for how to start screen sharing to the screen. You can write a custom connection guide and automatically insert custom values like the screen name, pairing codes, WiFi name, enabled native protocols, and other variables.

  Variables

  It is possible to insert the following variables in the custom text. The variable will be replaced with values depending on the settings of the specific Airtame screen.

  • Device name
  • Pairing code
  • Google Cast
  • Airplay
  • Miracast
  • Device IP address
  • WiFi name
  • Device WiFi IP
  • AP Name
  • AP IP address
  • AP Password
  • USB IP address
  • Ethernet IP address
  • Update channel
  • Firmware version

  

  The layout text editor

  Room calendar

  Choose to display information about the room availability. Select a room from the calendar connected to your Organization and display information on the screen. A new option allows you to show/hide the meeting tiles.

  Clock

  Choose to show or not show a clock. You can further control the clock format under the “General” settings for the device.

  Logo

  Choose the default Airtame logo or upload a custom logo to show in the panel. You generally want a logo that contrasts the selected light or dark theme.

  We recommend a max resolution of 300 x 90 px for the logo.

  Preview

  While editing the panel appearance you can preview the changes on the right. Know your screen's appearance before you click the save button.

• How to Customize the Background
  The background of the Airtame screen is referre...

  The background of the Airtame screen is referred to as digital signage. This digital signage can be basic or advanced, depending on the user's case of the specific screen. This article will cover the more basic cases of editing digital signage.

  Click here for more information on more advanced digital signage

  Since March 2024, customizing your Airtame screen background must be done from Airtame Cloud, following the below instructions. Updating the background from the Airtame desktop app is no longer a supported feature. 

  How to change the background to an image, video, website, or other from Airtame Cloud

  Prerequisite: the following instructions apply to licensed Airtame screens. 

  The same steps can be used for implementing different background apps, like a looped YouTube video or a website.

  1. Log into your Airtame Cloud account.

  2. Select one or more Airtame devices to change the background for.

  3. Click the Edit settings button.

  4. Click the Signage menu.

  5. Click the Add button under the "Default Playlist" section.
     
     1. Select the type of app to show as the background. For example the Image app.
     2. Fill out the settings for the selected app. The settings will depend on the app.
     3. Click the Save button.
  6. Optional: Add more apps to the list, by clicking the Add App button.
  7. Optional: If more than one app is added, change the Duration of each app.
  8. Click the Apply Changes button.

  The playlist will be saved and the Airtame screen will start showing the first of the listed apps. If more than one app is added, the list of apps will show for the selected duration, and loop when the end of the playlist is reached.

  

  The signage editor with a default playlist consisting of 2 apps (Unsplash and YouTube)

   

  How to change the background of an unlicensed Airtame screen from Airtame Cloud?

  Prerequisite: the following instructions are only applicable to unlicensed screens that were sold with the Cloud Plus and Core plans. You can learn more about our legacy plans Cloud Plus and Cloud Lite in this article: What is Cloud Lite/Plus and what happened to them?

  1. Log into your Airtame Cloud account.

  2. Select one or more Airtame devices to change the background for.

  3. Click the Edit settings button.

  4. Click the Signage menu.

  5. Under the Limited signage field, you can choose between:
     1. Image: use the default Airtame images or upload a custom image of your choice
     2. Website: provide the URL of a website to be used as background

  

  The Limited signage option for Airtame screens reverting to the legacy Cloud Lite plan.

• How to Integrate Airtame into your Network
  Airtame has been designed to easily fit into yo...
  Airtame has been designed to easily fit into your organizational network. Depending on your network configuration you may need to allow certain traffic to ensure your Airtame screens will work as expected. This article will cover how to integrate Airtame into your network.

   

  

  General tips
  

  To ensure the best experience, we always recommend a wired network correction to your Airtame screen, preferably PoE when possible. This ensures not only a stable network connection but also less cable management.
  Alternatively, a 5Ghz or 2.4Ghz WiFi connection can be used. You may experience sub-optimal connection for video conferencing when using a wireless network connection.

  It is possible to configure a web proxy with your Airtame screen.

  Read more about Airtame web proxy here

  Network requirements

  • Client Isolation or NAT Mode, typically enabled on a guest's WiFi, must be disabled since it prevents the computer and Airtame from being able to communicate with each other on the network. (For alternatives, see our section below on Multi-Network setups for internal & guest access)

  • Multicast must be allowed for Airtame to show up in the Airtame app.

  • An NTP server must be accessible for time synchronization. Either an internal NTP (specified by the DHCP option 42) or permission to access external NTP servers.

  • 802.11n/ac router and/or access points (5GHz Recommended).

  • WPA or WPA2 (802.1x SSL Supported).

  • RSSI: < -40dbm=Excellent | -40dBm to -50dBm=Good | >-50dBm=Poor.

  • Stable Ping time below 10ms at peak hours.

  • When using an Airtame PoE Adapter, you will need to have a PoE-enabled switch or injector.

  • For video conferencing: To ensure the best performance please allocate 10-15 MBPS per device as this is the maximum bandwidth needed when running a call with shared content.

  Airtame currently does not Support Captive-Portal Login Networks and WEP.

  Required ports access

  Airtame uses different network ports for different functions. These ports must be open and available for Airtame to work as expected. This should be checked in your network controller as well as your firewall. ️Airtame relies on accurate time provided by NTP Servers. This means that access to an NTP server is essential.

  General Airtame use

  Port	Type	Direction	Service
  8002	TCP & UDP	To the Airtame device	Video + Audio Streaming
  8080	TCP	To the Airtame device	Device Management & Pin Code
  80	TCP	To the Internet	Firmware & Software Updates
  1900 + 1901	UDP	Bidirectional between client & Airtame	SSDP Discovery
  5353	UDP	Bidirectional between client & Airtame	mDNS Discovery
  123	UDP	To the Internet	NTP
  443	TCP	To the Internet	Airtame Cloud

  Airplay

  Port	Type	Direction	Service
  554	TCP/UDP	Bidirectional between client & Airtame	Real-Time Streaming Protocol
  3689	TCP	To the Airtame device	Digital Audio Access Protocol
  5350	UDP	Bidirectional between client & Airtame	NAT Port Mapping Announcements
  5351	UDP	Bidirectional between client & Airtame	NAT Port Mapping Announcements
  5353	UDP	Bidirectional between client & Airtame	mDNS Discovery
  7000...	TCP	Bidirectional between client & Airtame	Server Port
  7100...	TCP	Bidirectional between client & Airtame	Data Port
  2001...	UDP	Bidirectional between client & Airtame	Timing Port
  29053...	TCP	Bidirectional between client & Airtame	Events
  61875...	UDP	Bidirectional between client & Airtame	Audio Data Port

  Note: "..." means that if this port is not available the next available port is used.

  Google Cast

  Port	Type	Direction	Service
  8008 - 8019	TCP	Bidirectional between client & Airtame	GoogleCast Listener ports
  1900	UDP	Bidirectional between client & Airtame	SSDP Discovery
  5353	UDP	Bidirectional between client & Airtame	mDNS Discovery
  32768-61000	TCP/UDP	Bidirectional between client & Airtame	Ephemeral Ports for client/server traffic

  Miracast

  Port	Type	Direction	Service
  5353	UDP	Bidirectional between client & Airtame	mDNS Discovery
  7236	TCP	To the Windows Client	RTSP Control Port
  7250	TCP	To the Airtame Device	Connection to Miracast Sink
  32768-65536	UDP	Bidirectional between client & Airtame	Ephemeral Ports for Return Traffic

  Share from Browser / Linux / Chromebook and Video Conferencing

  Port	Type	Direction	Service
  80	TCP	To the Internet	Connection to Signaling Server
  443	TCP	To the Internet	Connection to Signaling Server
  19302	TCP	To the Airtame Device	STUN server
  32768-65536	UDP	Bidirectional between client & Airtame	Ephemeral Ports for client/server traffic

  Required URL Accessibility 

  Airtame screens with an Airtame Hybrid license must be able to communicate with the below  *.airtame.cloud and eu.posthog.com, and arctlas.netlify.app to start a video call. Please ensure these addresses are whitelisted within your firewall rules to prevent unwanted error messages from appearing when attempting to launch a call.

  Automatic discovery

  Airtame uses Multicast to advertise itself on the network for the Airtame app to discover and list all nearby Airtame devices on the same network. The protocol used is SSDP/UPnP.

  To allow discovery, Multicast must be enabled on the network and all VLANs used for streaming. If Multicast is not enabled on your network, you will still be able to start a stream by typing the connection code or IP address shown on the Airtame screen into the Airtame app.

  Setting up discovery across various VLANS required additional configurations.

  Click here to learn how to set up auto-discovery and multicast routing between VLANs

  In case you are using a simplified solution like Aruba or Meraki, the Service ID is urn:airtame-com:device:airtame:1

  Manually disable discovery

  For Airtames only used for digital signage, discovery can be disabled to reduce clutter on the list of streaming devices in the Airtame app.

  Multi-network setups for internal & guest access

  Despite being able to handle one WiFi and one Ethernet connection, Airtame can be connected to multiple networks at once. If you'd like to connect Airtame to various networks simultaneously, like internal and guest networks, here are some diagrammed examples in order of recommendation.

  Note: you can change the connection text shown on the screen to match the setup you've chosen so that employees and guests know how to connect.

  Click here to read more on how to change the appearance

  1. New Airtame VLAN in a Demilitarized Zone (DMZ)

  

  This is by far the best way to connect Airtame to more than one network. It is the most secure as it is all handled by your firewall; it will give a great performance as all traffic flows through Ethernet (via Airtame PoE adapter or Ethernet adapter) or 5GHz, and it simplifies the network administration.

  Click here to read more on how to create a VLAN setup using DMZ

  2. Using an existing VLAN

  

  Alternatively, the Airtames can be placed on the guest network and routed the specific ports from the internal network to the guest network. This will allow internal and guest users to stream without giving guests access to the internal network. This may go against your organization's security practices hence we do not endorse this over the DMZ method listed before this option.

  3. Using both connections (WiFi + Wired)

  

  Airtame can handle one WiFi connection and one Ethernet connection simultaneously (to two different networks). This setup is more accomplishable and maintains security but can also go against your organization's security practices as the networks could technically get bridged since the route to the same Linux kernel. The only drawback is that the guest WiFi may not provide the same quality as the wired internal connection.

  Click here to read more on how to set Airtame up using an Ethernet adapter

  Click here to read more on how to customize the on-screen instructions

  4. Using Airtame's WiFi for guests

  

  This setup entails connecting Airtame to your internal network and enabling Airtame's hotspot AP that creates WiFi inside the room that guests can connect to. The Airtame can even show the WiFi name and password so that guests can help themselves when they enter the room and look at the Airtame screen.

  This is our least recommended setup for the following reasons:

  1. You may already have guest WiFi which will confuse your guests.

  2. Guests will lose Internet connection unless WiFi forwarding is enabled.

  3. WiFi Forwarding can be a security vulnerability since it opens a portal to your network to forward the internet connection. 

  4. Airtame's WiFi doesn't perform as well as your expensive network equipment. Although the 5GHz AP will perform better than the 2.4GHz AP for streaming.