When using the Airtame App it is possible to screen share by entering the specific IP of the screen. While popular in the past, it is no longer recommended as the primary way to initiate screen-sharing sessions. This is due to the length of the IP address that has to be typed and the confusion in case of typos.
Airplay can be used by all Android smartphones and tablets in certain apps. Google Cast technically does not mirror the content but turns the personal device into a remote control. This makes it great for showing media content or slideshows, especially from online sources like YouTube or Google Slides.
Enter the pairing code shown on the Airtame display.
Select the tab, window, or screen to share.
The airtame.com/go page indicates where to look for the pairing code on the Airtame screen.
Troubleshooting
Ensure your Airtame device and laptop are online and able to communicate with Airtame Cloud over HTTPS. For detailed network requirements, refer to our network integration guide.
With Google Cast you can fully mirror your screen from your Android devices as well as Chrome OS, and when casting via the Chrome browser from any operating system, without the need for the Airtame app. Google Cast mirroring streams are encoded in H.264 or VP8 formats and transmitted as UDP packets.
The Miracast protocol lets you use the screen-sharing functionality that’s already built into Windows and Android devices, eliminating the need to install the Airtame desktop app. Miracast also lets Windows users extend their desktop and use Airtame as an additional display. An additional benefit of Miracast is that it supports Touchback functionality on interactive whiteboards.
The Miracast native streaming protocol can work in two different ways: Peer 2 Peer and Miracast over Infrastructure.
The Peer 2 Peer (P2P) setup works the same way as far as the presenter is concerned, but the key difference is that it relies on the Airtame device's access point (AP) being enabled. The benefit of this is that screen sharing can take place independently of the network, as the connection is direct from a presenter’s PC to the Airtame’s access point.
This is a great option for those who want to let presenters use the built-in screen-sharing functionality of their Windows devices, but do not want to have active access points on Airtame devices. The connection goes over the local network (LAN). Initial discovery is still done in a P2P (Peer-to-peer) mode, but no APs need to be enabled.
Select an Airtame screen to change the peripheral for.
Click the Edit settings button.
Click the Conferencing menu.
In the Microphone drop-down, select the microphone to be used.
In the Speaker drop-down, select the speaker to be used.
In the Camera drop-down, select the camera to be used.
Click the Apply Changes button.
When starting a call on this Airtame screen the selected peripherals will be used.
The peripheral settings for an Airtame screen.
Troubleshooting
If desired peripherals are not displayed, try rebooting your Airtame screen and the peripherals individually, and then all devices should be shown properly in Airtame Cloud.
Airtame will try to autoselect a peripheral for your device/Virtual Airtame. We recommend that you check the configuration in Airtame Cloud to make sure that peripheral you want to use is the one selected.
If a device is not listed, it means Airtame has not had the opportunity to test with this device/s, therefore we cannot officially provide support for it should issues arise. As long as the device can output via USB and adhere to UVC/UAC (USB Video Class/USB Audio Class) standards, then the device should be compatible with Airtame Hybrid, however, we recommend that you test with the combination in your environment.
It is always recommended that peripheral devices be updated to their latest firmware versions when troubleshooting.
We are constantly working on improving the support features across all conferencing services. Feel free to check out our Public roadmap to vote on established feature requests or submit an idea.
Alternatively: enter the meeting ID of the meeting to start the meeting.
The meeting will start on the Airtame screen, and the Airtame app will show the remote controls for the call.
The Airtame app shows a series of upcoming meetings from the user's calendar.
Limitations with Call from Browser
1. In the current release call from browser do not allow for using Authenticated Webex calls. This will be added in a follow-up release in the near future.
2. Both Call from browser and Share from browser can run in a wide range of browsers, however, both features work best in Chromium-based browsers. We recommend using Google Chrome or Microsoft Edge for the best experience.
On a different device, like another laptop, open airtame.com/go in your preferred browser.
Enter the 5-character pairing code shown at the bottom of the Airtame screen.
Enter the 4-digit PIN code on the screen to verify you are in the room.
Select whether to share the whole screen or a specific window.
How to use Share to Call from the Desktop App
Use a device, like a laptop, to start a hybrid conference call, using the Airtame app.
Use a different device, like another laptop, on the same network, to initiate screen sharing on the Airtame device.
Enter the 4-digit PIN code on the screen to verify you are in the room.
Select whether to share the whole screen or a specific window.
Benefits of Share to Call
Letting local participants share easily and through the same mechanism regardless of whether remote participants are present or not in the call.
Creating a better flow in the meeting as users in the meeting room can share much quicker than if they had to go through the join call flow to share.
Eliminating audio feedback when users forget to mute or turn off audio before joining a call to share.
Saving battery on your laptop as it doesn't have to load the call to share.
Saving bandwidth on the local network as local users will not have to load all the call contents on their machines to share.
Limitations
It is only possible to screen share into a call through the Airtame desktop app. Support to screen share to a call from Miracast, AirPlay, and Google Cast are all noted protocols and have been added to the product roadmap for a future release.
Before Setting up your Airtame device and connecting it to your Airtame Cloud account, you should make sure to have completed these steps first. These steps only have to be done once, no matter if you have to set up one or multiple Airtame devices.
Once complete, power up the Airtame Device and make sure to connect it to Ethernet as well as a screen.
Note: You can set up the device in a controlled environment like an IT department office first, and then later move the Airtame device to the final screen.
Note: To ensure the Airtame device is connected to ethernet first before connecting power. This will ensure the device automatically looks for new firmware within the first 5 minutes of booting up.
Updating
Once the Airtame device is powered on and connected to ethernet it will automatically look for firmware updates within a few minutes. We recommend waiting for this process to complete, as the newest firmware will include a better and faster process for setting up the device.
Once the firmware update is complete, you will be met with the following screen:
Enter the 6-character setup code from the Airtame Screen
Give the Airtame screen a name to make it easy for end you and your colleagues to identify
And that is it! Once complete, a confirmation will show for 10 seconds before the Airtame screen will show the default signage with instructions for how to screen-share to the screen.
The confirmation screen shows for 10 seconds
What to do next?
Now that your Airtame screen is set up and ready to go, you can start customizing it.
We advise you to have a look at the following articles about customizing your Airtame screen:
Should you have any issues during the setup of your Airtame device, please do not hesitate our support. Simply send a description of the issues to support@airtame.com and we will assist you.
Before Setting up your Airtame device and connecting it to your Airtame Cloud account, you should make sure to have completed these steps first. These steps only have to be done once, no matter if you have to set up one or multiple Airtame devices.
Once complete, power up the Airtame Device and ensure it is connected to a screen.
Note: You can set up the device in a controlled environment like an IT department office first, and then move the Airtame device to the final screen. However, it's only really recommended when the name of the SSID is the same in both locations. Otherwise, you will have to reconfigure the Airtame device to the new network after moving.
Note: Please ensure the Airtame device is connected to ethernet first, before connecting power. This will ensure the device automatically looks for new firmware within the first 5 minutes of booting up.
Setup a device
To set up the device you will need a cloud token from your Airtame Cloud account. Cloud tokens are used when linking an Airtame screen to an Airtame Cloud account.
Important: A cloud token can only be used once. If you are setting up multiple Airtame screens, you will need to fetch new unique tokens for each device.
Select the group to which you want to add the Airtame screen in the left group panel.
Click the Add Airtame + button.
In the pop-up click the Copy token button.
The pop-up shows a Cloud token.
Use Cloud Tokens with a new Device
Open the Airtame App.
At the top of the list click Set Up next to the Airtame device with the name you see on the Airtame screen, for example, Airtame-oob-nFpKNd
Alternatively: at the top of the list click Show next to X new Airtames found, then select the device with the correct name.
Enter the name of the Airtame Screen in the Name your Airtame field.
Click Continue.
Insert the cloud token into the Cloud token field.
Click Continue.
Input field in the Airtame desktop app to paste the Cloud token
Optional: Enter a password in the Create a Password field.
Using a password will secure access to the device settings from the desktop app and the connection to the Access Point if this feature is enabled for the device.
Click Continue or Skip it for now, depending on if you entered a password or not.
Select WiFi in the Connect to a Network option.
This will cause your laptop to temporarily connect to the Airtame Wifi, which will disconnect the laptop from the internet. But don't worry the laptop will return to the normal network once the setup is complete.
Select your WiFi network in the Network drop-down
Alternatively: Click join hidden network and enter the SSID of the hidden network.
Enter the authentication for the network, for example, a password or login details, depending on the network authentication requirements.
Click Set up now.
Verify you see a confirmation on the Airtame Screen and click Yes, it's connected.
Your Airtame screen is now set up, online, and connected to your Airtame Cloud account. After 10 seconds, your screen will display the default Airtame appearance.
For further changes to the Airtame screen, log into the Airtame Cloud account and modify the device settings.
The Airtame screen when the device setup is done
Use Cloud tokens with a pre-configured device
If you have an Airtame device that is already configured with a custom name, you can add or replace its cloud token to add it to your Airtame Cloud account.
Open the Airtame App.
Hover over the Airtame screen to add.
Click the Settings option, below the name of the Airtame screen.
If a password has been defined for this device, you will have to enter the password to open the device settings
Insert the cloud token in the Cloud token field.
Click the Apply Changes button.
After a few seconds, the Airtame screen will appear in the Airtame Cloud account, under the selected group.
Optional: To add another device:
Go back to the Airtame Cloud window.
In the pop-up Click the New token icon.
Click the Copy Token button.
Repeat the steps inside the Airtame App for the next Airtame screen.
What to do next?
Now that your Airtame screen is set up and ready to go, you can start customizing it.
We advise you to have a look at the following articles about customizing your Airtame screen:
Should you have any issues during the setup of your Airtame device, please do not hesitate our support. Simply send a description of the issues to support@airtame.com and we will assist you.
Note: Airtame uses the email as a unique identifier across all Airtame Cloud organizations. If you would like to add a user to more than one Cloud organization, the user needs to have a different email address for each Cloud organization.
Update the appearance settings as needed. While changing the thumbnail in the right panel will show a preview of the changes.
Click the Save button.
Click the Apply Changes button.
The Appearance settings for a device.
What can you customize?
Panel position
You can customize the placement of the panel. There are a total of 4 placement options:
Left panel
Right panel
Footer
No panel
Show panel on top of Signage
Choose if your Background should sit below the Panel or next to it.
Theme
Choose between a light or dark theme, which changes the guide background color and the color of various icons and text.
Transparency
Choose if the background color of the panel should be solid, semi-transparent, or fully transparent. Note that a fully transparent panel may make the text harder to read, depending on the background.
Text
By default, Airtame screens will show the name of the screen and simple instructions for how to start screen sharing to the screen. You can write a custom connection guide and automatically insert custom values like the screen name, pairing codes, WiFi name, enabled native protocols, and other variables.
Variables
It is possible to insert the following variables in the custom text. The variable will be replaced with values depending on the settings of the specific Airtame screen.
Device name
Pairing code
Google Cast
Airplay
Miracast
Device IP address
WiFi name
Device WiFi IP
AP Name
AP IP address
AP Password
USB IP address
Ethernet IP address
Update channel
Firmware version
The layout text editor
Room calendar
Choose to display information about the room availability. Select a room from the calendar connected to your Organization and display information on the screen. A new option allows you to show/hide the meeting tiles.
Clock
Choose to show or not show a clock. You can further control the clock format under the “General” settings for the device.
Logo
Choose the default Airtame logo or upload a custom logo to show in the panel. You generally want a logo that contrasts the selected light or dark theme.
We recommend a max resolution of 300 x 90 px for the logo.
Preview
While editing the panel appearance you can preview the changes on the right. Know your screen's appearance before you click the save button.
Select one or more Airtame devices to change the background for.
Click the Edit settings button.
Click the Signage menu.
Click the Add button under the "Default Playlist" section.
Select the type of app to show as the background. For example the Image app.
Fill out the settings for the selected app. The settings will depend on the app.
Click the Save button.
Optional: Add more apps to the list, by clicking the Add App button.
Optional: If more than one app is added, change the Duration of each app.
Click the Apply Changes button.
The playlist will be saved and the Airtame screen will start showing the first of the listed apps. If more than one app is added, the list of apps will show for the selected duration, and loop when the end of the playlist is reached.
The signage editor with a default playlist consisting of 2 apps (Unsplash and YouTube)
How to change the background of an unlicensed Airtame screen
Prerequisite: the following instructions are only applicable to unlicensed screens that were sold with the Cloud Plus and Core plans. You can learn more about our legacy plans Cloud Plus and Cloud Lite in this article: What is Cloud Lite/Plus and what happened to them?
Client Isolation or NAT Mode, typically enabled on a guest's WiFi, must be disabled since it prevents the computer and Airtame from being able to communicate with each other on the network. (For alternatives, see our section below on Multi-Network setups for internal & guest access)
Multicast must be allowed for Airtame to show up in the Airtame app.
An NTP server must be accessible for time synchronization. Either an internal NTP (specified by the DHCP option 42) or permission to access external NTP servers.
When using an Airtame PoE Adapter, you will need to have a PoE-enabled switch or injector.
For video conferencing: To ensure the best performance please allocate 10-15 MBPS per device as this is the maximum bandwidth needed when running a call with shared content.
Airtame currently does not Support Captive-Portal Login Networks and WEP.
Required ports access
Airtame uses different network ports for different functions. These ports must be open and available for Airtame to work as expected. This should be checked in your network controller as well as your firewall. ️Airtame relies on accurate time provided by NTP Servers. This means that access to an NTP server is essential.
General Airtame use
Port
Type
Direction
Service
8002
TCP & UDP
To the Airtame device
Video + Audio Streaming
8080
TCP
To the Airtame device
Device Management & Pin Code
80
TCP
To the Internet
Firmware & Software Updates
1900 + 1901
UDP
Bidirectional between client & Airtame
SSDP Discovery
5353
UDP
Bidirectional between client & Airtame
mDNS Discovery
123
UDP
To the Internet
NTP
443
TCP
To the Internet
Airtame Cloud
Airplay
Port
Type
Direction
Service
554
TCP/UDP
Bidirectional between client & Airtame
Real-Time Streaming Protocol
3689
TCP
To the Airtame device
Digital Audio Access Protocol
5350
UDP
Bidirectional between client & Airtame
NAT Port Mapping Announcements
5351
UDP
Bidirectional between client & Airtame
NAT Port Mapping Announcements
5353
UDP
Bidirectional between client & Airtame
mDNS Discovery
7000...
TCP
Bidirectional between client & Airtame
Server Port
7100...
TCP
Bidirectional between client & Airtame
Data Port
2001...
UDP
Bidirectional between client & Airtame
Timing Port
29053...
TCP
Bidirectional between client & Airtame
Events
61875...
UDP
Bidirectional between client & Airtame
Audio Data Port
32768-61000
TCP/UDP
Bidirectional between client & Airtame
Ephemeral Ports for client/server traffic
Note: "..." means that if this port is not available the next available port is used.
Google Cast
Port
Type
Direction
Service
8008 - 8019
TCP
Bidirectional between client & Airtame
GoogleCast Listener ports
1900
UDP
Bidirectional between client & Airtame
SSDP Discovery
5353
UDP
Bidirectional between client & Airtame
mDNS Discovery
32768-61000
TCP/UDP
Bidirectional between client & Airtame
Ephemeral Ports for client/server traffic
Miracast
Port
Type
Direction
Service
5353
UDP
Bidirectional between client & Airtame
mDNS Discovery
7236
TCP
To the Windows Client
RTSP Control Port
7250
TCP
To the Airtame Device
Connection to Miracast Sink
32768-65536
UDP
Bidirectional between client & Airtame
Ephemeral Ports for Return Traffic
Share from Browser / Linux / Chromebook and Video Conferencing
Port
Type
Direction
Service
80
TCP
To the Internet
Connection to Signaling Server
443
TCP
To the Internet
Connection to Signaling Server
19302
TCP
To the Airtame Device
STUN server
32768-65536
UDP
Bidirectional between client & Airtame
Ephemeral Ports for client/server traffic
Required URL Accessibility
Airtame screens must be able to communicate with the host names listed below. Please ensure these addresses are whitelisted within your firewall rules to prevent unwanted errors
Airtame uses Multicast to advertise itself on the network for the Airtame app to discover and list all nearby Airtame devices on the same network. The protocol used is SSDP/UPnP.
To allow discovery, Multicast must be enabled on the network and all VLANs used for streaming. If Multicast is not enabled on your network, you will still be able to start a stream by typing the connection code or IP address shown on the Airtame screen into the Airtame app.
Setting up discovery across various VLANS required additional configurations.
In case you are using a simplified solution like Aruba or Meraki, the Service ID is urn:airtame-com:device:airtame:1
Manually disable discovery
For Airtames only used for digital signage, discovery can be disabled to reduce clutter on the list of streaming devices in the Airtame app.
Multi-network setups for internal & guest access
Despite being able to handle one WiFi and one Ethernet connection, Airtame can be connected to multiple networks at once. If you'd like to connect Airtame to various networks simultaneously, like internal and guest networks, here are some diagrammed examples in order of recommendation.
Note: you can change the connection text shown on the screen to match the setup you've chosen so that employees and guests know how to connect.
This is by far the best way to connect Airtame to more than one network. It is the most secure as it is all handled by your firewall; it will give a great performance as all traffic flows through Ethernet (via Airtame PoE adapter or Ethernet adapter) or 5GHz, and it simplifies the network administration.
Alternatively, the Airtames can be placed on the guest network and routed the specific ports from the internal network to the guest network. This will allow internal and guest users to stream without giving guests access to the internal network. This may go against your organization's security practices hence we do not endorse this over the DMZ method listed before this option.
3. Using both connections (WiFi + Wired)
Airtame can handle one WiFi connection and one Ethernet connection simultaneously (to two different networks). This setup is more accomplishable and maintains security but can also go against your organization's security practices as the networks could technically get bridged since the route to the same Linux kernel. The only drawback is that the guest WiFi may not provide the same quality as the wired internal connection.
This setup entails connecting Airtame to your internal network and enabling Airtame's hotspot AP that creates WiFi inside the room that guests can connect to. The Airtame can even show the WiFi name and password so that guests can help themselves when they enter the room and look at the Airtame screen.
This is our least recommended setup for the following reasons:
You may already have guest WiFi which will confuse your guests.
Guests will lose Internet connection unless WiFi forwarding is enabled.
WiFi Forwarding can be a security vulnerability since it opens a portal to your network to forward the internet connection.
Airtame's WiFi doesn't perform as well as your expensive network equipment. Although the 5GHz AP will perform better than the 2.4GHz AP for streaming.