Can't connect during setup – Knowledge Center

During the setup of an Airtame, you will be prompted with a final instruction to check your screen for a confirmation notification. If you can't see the confirmation message during the setup of your Airtame or you see a red error message on-screen, you can try the following solutions:

Reconnect your Airtame to your WiFi network.
Hold Airtame's reset button for 3 seconds to reset the WiFi -the LED light will turn orange. Once this step is completed, proceed to configure its network with the steps listed in the following article: Reconnect Airtame to your WiFi network.
If you're still encountering issues, reset your Airtame 1 / Airtame 2 and set up your device again. You can always contact us by clicking "Submit a request," found at the bottom of this article.

Potential reasons set-up cannot be complete:

Incorrect password (PSK)
Incorrect password (EAP/PEAP)
Association rejected
4-Way handshake failed
Certificate integrity failed

If the issue is with WPA-PSK security - please double-check the network password. If the issue rises with WPA-EAP/PEAP security, please contact us.

Related articles