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How to reconnect an Airtame Go that shows the Amazon setup screen

  • Updated

If your Airtame Go shows the Amazon Signage setup screen instead of Airtame, for example after a manual factory reset, our support team can set it up again remotely. Follow these steps to get the pairing code we need, then send it to us with the serial number.

Requirements

  • The remote control that came with this Airtame Go. It was paired to that exact stick, and both have the same serial number on their labels.
  • An Ethernet cable connected to the Airtame Go, or the name and password of the Wi-Fi network it should use.

Steps

  1. Turn on the display and check that the Airtame Go has power. The screen shows Choose your setup method.
    Choose your setup method screen
  2. Hold the remote close to the Airtame Go, then press and hold the Home button for 10 seconds. This pairs the remote with the Airtame Go.
  3. Press the Play/Pause button on the remote to select Set up with remote.
  4. Choose your language.
    Choose Your Language screen
  5. Connect the Airtame Go to the internet. If you use Ethernet, there is nothing to do here and the next screen appears on its own. If you use Wi-Fi, select your network with the remote and enter the password.
    [Add screenshot: Wi-Fi setup]
  6. Wait for the pairing code. Once the Airtame Go is online, a short code appears on the screen, above a message about signage.amazon.com. You don't need to visit that website.
    Amazon pairing code screen
  7. Send the pairing code and the serial number of your Airtame Go to Airtame support, by chat or at support@airtame.com. Keep the Airtame Go powered on and leave this screen open until we confirm.
  8. When we are done, the Airtame screen appears within a few minutes. Add the Airtame Go to your Airtame Cloud organization as usual.

Notes

  • You can find the serial number on the remote control, or in small grey text in the top-left corner of the setup screen (the code that starts with GT). [VERIFY: does the on-screen serial always start with GT?]
  • If the screen shows an Airtame pairing screen instead of the Amazon setup, your Airtame Go is already set up. Add it to Airtame Cloud as usual. You don't need to send us anything.
  • If the remote doesn't respond, see How to pair a remote to your Airtame Go.

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