Airtame offers different ways to screen share with or without audio. Depending on the use case and screen sharing method you may experience lag or the shared screen not having synchronized audio. This article will attempt to troubleshoot such issues and provide tips for how to screen share.
Note: Some of these tips will require Airtame Cloud access or changes to your organizational network. Depending on your organization, you may need to contact your IT administrator for help.
Delay when sharing without Audio
When sharing your screen without audio you should not experience much delay (less than 150ms). At Airtame we pride ourselves on the quality of our screen sharing, and we want you to have the best experience.
If you experience delays we recommend you try one of the following changes:
Improve network setup
If the delay is more than 1 second, it likely indicates an issue with the local network. If the Airtame screen is using a wireless network, you can check the connectivity in your Airtame Cloud account. Here you will see orange or red warnings next to the signal strength if the signal is too weak.
A list of Airtame screens in Airtame Cloud with various signal strength
Investigating and improving the network setup can generally be tricky, but we have made articles with multiple good tips that can guide you:
Share from Browser
Share from browser uses a different screen-sharing protocol which adapts intelligently to the network.
Note: When using Share from browser, the quality is automatically adjusted based on the network conditions, to maintain low latency. If you experience pixelated or low-quality video feed on the Airtame screen, it may indicate that the network connection is congested or of subpar quality.
Delay when sharing with Audio
When screen sharing with audio via the Airtame desktop app, Airtame will introduce a buffer of around 1 second. This will introduce some delay between what is seen on the laptop screen and what appears on the Airtame screen. The delay is added to ensure the video and audio are always perfectly synced.
Should you need to lower the latency between the laptop screen and the Airtame screen, we recommend you try one of the following changes:
Share from Browser
Share from browser uses a different screen-sharing protocol with lower latency.
Note: The browser defines the option for sharing audio. We recommend using Google Chrome or Microsoft Edge as both provide options for sharing audio from a specific tab or when sharing the entire screen.
Don't share the audio to the Airtame screen
If the audio is not important, simply select to not share the audio. This is done by clicking the mute icon in the Airtame App. Doing so will remove the 1-second buffer and improve the latency.
If the audio is important to share, investigate if it is possible to play the audio directly from the laptop speaker, or connect the laptop to an audio system using a cable.
Airtame supports the Miracast protocol, which is built into modern Windows laptops. Miracast offers low latency while also sharing audio. To screen share via Miracast, the Airtame screen must have Miracast enabled. Once enabled, press Windows + K to bring up a list of wireless screens. Select the Airtame screen and the audio will also be shared by default.