General tips

To ensure the best experience, we always recommend a wired network correction to your Airtame screen, preferably PoE when possible. This ensures not only a stable network connection but also less cable management.
Alternatively, a 5Ghz or 2.4Ghz WiFi connection can be used. You may experience sub-optimal connection for video conferencing when using a wireless network connection.

It is possible to configure a web proxy with your Airtame screen.

Read more about Airtame web proxy here

Network requirements

• Client Isolation or NAT Mode, typically enabled on a guest's WiFi, must be disabled since it prevents the computer and Airtame from being able to communicate with each other on the network. (For alternatives, see our section below on Multi-Network setups for internal & guest access)

• Multicast must be allowed for Airtame to show up in the Airtame app.

• An NTP server must be accessible for time synchronization. Either an internal NTP (specified by the DHCP option 42) or permission to access external NTP servers.

• 802.11n/ac router and/or access points (5GHz Recommended).

• WPA or WPA2 (802.1x SSL Supported).

• RSSI: < -40dbm=Excellent | -40dBm to -50dBm=Good | >-50dBm=Poor.

• Stable Ping time below 10ms at peak hours.

• When using an Airtame PoE Adapter, you will need to have a PoE-enabled switch or injector.

• For video conferencing: To ensure the best performance please allocate 10-15 MBPS per device as this is the maximum bandwidth needed when running a call with shared content.

Airtame currently does not Support Captive-Portal Login Networks and WEP.

Required ports access

Airtame uses different network ports for different functions. These ports must be open and available for Airtame to work as expected. This should be checked in your network controller as well as your firewall. ️Airtame relies on accurate time provided by NTP Servers. This means that access to an NTP server is essential.

General Airtame use

Airplay

Note: "..." means that if this port is not available the next available port is used.

Google Cast

Miracast

Share from Browser / Linux / Chromebook and Video Conferencing

Required URL Accessibility 

Airtame screens with an Airtame Hybrid license must be able to communicate with the below  *.airtame.cloud and eu.posthog.com, and arctlas.netlify.app to start a video call. Please ensure these addresses are whitelisted within your firewall rules to prevent unwanted error messages from appearing when attempting to launch a call.

Automatic discovery

Airtame uses Multicast to advertise itself on the network for the Airtame app to discover and list all nearby Airtame devices on the same network. The protocol used is SSDP/UPnP.

To allow discovery, Multicast must be enabled on the network and all VLANs used for streaming. If Multicast is not enabled on your network, you will still be able to start a stream by typing the connection code or IP address shown on the Airtame screen into the Airtame app.

Setting up discovery across various VLANS required additional configurations.

Click here to learn how to set up auto-discovery and multicast routing between VLANs

In case you are using a simplified solution like Aruba or Meraki, the Service ID is urn:airtame-com:device:airtame:1

Manually disable discovery

For Airtames only used for digital signage, discovery can be disabled to reduce clutter on the list of streaming devices in the Airtame app.

Multi-network setups for internal & guest access

Despite being able to handle one WiFi and one Ethernet connection, Airtame can be connected to multiple networks at once. If you'd like to connect Airtame to various networks simultaneously, like internal and guest networks, here are some diagrammed examples in order of recommendation.

Note: you can change the connection text shown on the screen to match the setup you've chosen so that employees and guests know how to connect.

Click here to read more on how to change the appearance

1. New Airtame VLAN in a Demilitarized Zone (DMZ)

This is by far the best way to connect Airtame to more than one network. It is the most secure as it is all handled by your firewall; it will give a great performance as all traffic flows through Ethernet (via Airtame PoE adapter or Ethernet adapter) or 5GHz, and it simplifies the network administration.

Click here to read more on how to create a VLAN setup using DMZ

2. Using an existing VLAN

Alternatively, the Airtames can be placed on the guest network and routed the specific ports from the internal network to the guest network. This will allow internal and guest users to stream without giving guests access to the internal network. This may go against your organization's security practices hence we do not endorse this over the DMZ method listed before this option.

3. Using both connections (WiFi + Wired)

Airtame can handle one WiFi connection and one Ethernet connection simultaneously (to two different networks). This setup is more accomplishable and maintains security but can also go against your organization's security practices as the networks could technically get bridged since the route to the same Linux kernel. The only drawback is that the guest WiFi may not provide the same quality as the wired internal connection.

Click here to read more on how to set Airtame up using an Ethernet adapter

Click here to read more on how to customize the on-screen instructions

4. Using Airtame's WiFi for guests

This setup entails connecting Airtame to your internal network and enabling Airtame's hotspot AP that creates WiFi inside the room that guests can connect to. The Airtame can even show the WiFi name and password so that guests can help themselves when they enter the room and look at the Airtame screen.

This is our least recommended setup for the following reasons:

1. You may already have guest WiFi which will confuse your guests.

2. Guests will lose Internet connection unless WiFi forwarding is enabled.

3. WiFi Forwarding can be a security vulnerability since it opens a portal to your network to forward the internet connection. 

4. Airtame's WiFi doesn't perform as well as your expensive network equipment. Although the 5GHz AP will perform better than the 2.4GHz AP for streaming.