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How to set up scheduled reboot

  • Updated

A reboot schedule restarts your Airtame devices automatically at a set time each week or specific selected days, recommending a reboot schedule minimum once a week.  This feature  keeps them stable and clears up many issues before they reach and affect the end-users. Reboot schedules are available for Airtame 2, 3, Hub and Go in Airtame Cloud, with or without a license. 

Requirements

  • An Airtame Cloud account with permission to manage devices.
  • The device must be added to your organization in Airtame Cloud. You can change its settings whether the device is online or offline.
  • No license is needed. Reboot schedules work on licensed and unlicensed devices.

Steps

  1. Sign in to Airtame Cloud.
  2. Open the settings for the device or multi-select devices  you want to schedule the same reboot.
  3. Go to Schedules.
  4. In the Reboot schedule section, turn the schedule on.
  5. Choose the days and time for the reboot (times are set by the hour):
    • Specific days: Uncheck "All" and choose specific days. Note that setting different reboot times for different days (e.g., Monday at 1:00 and Tuesday at 2:00) is not currently supported.
    • Every day: Keep "All" checked to apply the schedule to all days automatically.
  6. Save your changes.

The device will store the schedule into settings immediately or next time it is online.It displays a warning before rebooting. The device keeps its schedule even if  it goes offline as this setting is stored on the device.

Notes

  • Virtual Airtame Android or Windows devices: reboot scheduling must be configured through the device manufacturer's MDM (Mobile Device Management) or enterprise device management portal.
  • Reboot schedules license requirements: 
    • Reboot schedules are included without a license. Sleep schedules and update schedules still require a license.
    • If a device loses its license, the reboot schedule keeps working. Only sleep and update schedules stop.
  • Reboot timing: Reboot timing is randomized within your specified window to prevent network spikes: e.g. a 2am–5am schedule will trigger at a random time in that period, not exactly 2:00am.
  • Reboot schedule recommendations:
    • Schedule reboots outside working hours, as they interrupt the current screen. 
    • Reboot schedule minimum once a week

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