From misconfiguration into Airtame Cloud to missing permissions into Microsoft Azure, there might be multiple root cause for events not being displayed on your Airtame screens. This article provides some troubleshooting steps to follow in order to identify the root cause of the problem.
- Check your configuration into Airtame Cloud
- Check the Recommendations page and make sure the console is not prompting a problem with your calendar authentication
- Check the device settings, make sure that the Room Calendar setting is enabled and that a meeting room is selected in the list.
- Check permissions in Microsoft Azure
- Make sure that the service accoun that is authenticated against your Airtame Cloud organization has access to all the room resources you must use within your organization.
- Your service account might not have full visibility into the calendar data. If it lacks full access to room calendars, it may not see all bookings. Ensure the service account has "Full Access" (Read and Write) or at least "Reviewer" (Read only, including details) on the room mailboxes.
-
Run the following PowerShell command to check permissions:
Get-MailboxFolderPermission -Identity room_name@yourdomain.com:\\Calendar -
If the service account lacks visibility, grant it access:
-