How to stop an emergency alert from Airtame Cloud?

Overview

If an emergency alert is no longer needed, users can manually stop it from Airtame Cloud. This guide explains how to quickly dismiss an active emergency alert and restore normal screen content.

Prerequisites

• An active Airtame Cloud account with owner, administrator or device and content manager role

Steps to stop an emergency alert

1. Go to Airtame Cloud and log in with your credentials.
2. Navigate to the Emergency Alerts section in the left-hand menu.
3. In the Active Alerts list, find the alert you want to stop.
4. Click on Stop alert
5. You can either choose to notify people that the alert is over with an “All clear” message (default) or decide to stop the alert right away.
6. If you decide to show an all clear message, you can define:
   1. The Duration: defines for how long the All clear message will be displayed on the screens
   2. Headline
   3. Description
   4. If you don’t want an all clear message, just uncheck the checkbox.
7. Click on Stop alert

If you have chosen to display an all clear message, the all clear template will override the alert on your screen for the duration you have defined.

If you have chosen not to display an all clear message, the alert will immediately disappear from all affected screens, restoring normal content.

Additional Notes

• Owners and Administrators can stop any kind of active alerts.
• Device and Content Managers are only able to stop alerts impacting device groups they have access to.
• All clear alerts are treated like any other alert: it will stop ongoing sessions when triggered.
• If several alerts are active for the same group of device, devices will revert to the next active alert when the previous one is stopped. Alerts are stacked based on their creation date, Airtame will always display the latest alert received for a device.