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How to stop an emergency alert from Airtame Cloud?

  • Updated

Overview

If an emergency alert is no longer needed, users can manually stop it from Airtame Cloud. This guide covers stopping a running alert, and cancelling a scheduled or repeating alert before it runs.

Prerequisites

  • An active Airtame Cloud organization with owner, administrator, device manager or content manager role

Steps to stop a running alert

  1. Go to Airtame Cloud and log in with your credentials.
  2. Navigate to the Emergency Alerts section in the left-hand menu.
  3. In the Active Alerts list, find the alert you want to stop.
  4. Click Stop alert.
  5. Choose whether to notify people that the alert is over with an “All clear” message (default), or to stop the alert right away.
  6. If you show an all clear message, set:
  • Duration — how many minutes the all clear message stays on screen. The default is 5 minutes. This is a free-form minutes field.
  • Headline
  • Description
  • If you do not want an all clear message, uncheck the checkbox.
  1. Click Stop alert.

If you chose an all clear message, the all clear template overrides the alert on your screens for the duration you set. If not, the alert disappears immediately from all affected screens and normal content resumes.

 

 

Stopping one occurrence of a repeating alert

Stopping a repeating alert that is currently on screen stops that occurrence only. The series continues — the next occurrence runs as scheduled.

You will still be offered the all clear message, which is useful when you want to say something specific about this occurrence, for example that this month’s drill was cancelled part-way through.

To stop the whole series, cancel it instead.

 

 

Deleting a scheduled or repeating alert

For an alert that has not started yet, or a repeating series you no longer want:

  1. Navigate to the Emergency Alerts section.
  2. Find the scheduled or repeating alert in the overview. They are in the same list, they are all labelled with a "scheduled" badge, no matter if they are simply scheduled or recurring
  3. Click Delete.

Deleting a repeating alert removes every future occurrence.

 

Delete an active emergency on screen

  • You must stop the active occurrence on screen, then you can proceed in deletion. 
  • You can also Edit a scheduled or repeating alert instead of cancelling it. 
  • Note that editing a repeating alert changes every occurrence in the series; there is no way to change just one.

What happens when multiple alerts are stacked

Example: a device group has three overlapping alerts:

  1. A and C are two instances of the same scheduled alert (9:00–17:00 and 12:00–14:00), and
  2. B is an instant alert (11:00–13:00)

Current logic (later start = higher priority): at 12:00–13:00, all three are active, and 

  • C wins because it started most recently — even though it's "just" a scheduled instance.
  • When B stops at 13:00, the device doesn't fall back to A; it falls to C, since C is still active and outranks A by start time. 
  • Only when C stops at 14:00 does the device revert to A.

Additional notes

  • Owners and Administrators can stop any kind of active alert.
  • Device Managers and Content Managers can only stop alerts impacting device groups they have access to.
  • All clear alerts are treated like any other alert: they will stop ongoing sessions when triggered.
  • When stopping a scheduled alert reveals an older alert still active underneath, Airtame apps on Android devices are not woken up to show it. The alert appears the next time the device is awake.

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