How to start an emergency alert from Airtame Cloud?

Overview

Airtame Cloud allows users to quickly trigger emergency alerts on connected Airtame-powered screens. This feature ensures that critical messages are displayed immediately across an organization in case of emergencies.

Prerequisites

• An active Airtame Cloud account with owner, administrator or device and content manager role
• Airtame devices enrolled in Airtame Cloud, licensed and online.

Steps to start an emergency alert

1. Go to Airtame Cloud and log in with your credentials
2. Navigate to the Emergency Alerts 📣 section in the left-hand menu.
3. Click Start emergency alert.
4. Enter the following details:
   • Check the DRILL box if this alert message is a drill
   • Template: select the applicable template. Templates include the level of threat.
   • Headline: allows you to provide a concise title for the alert.
   • Description (optional): allows you to provide more detailed instructions about what to do in this situation
   • Screens to alert: select the screens that must be alerted. The selection is done by device groups. All the licensed devices under these groups will be impacted.
5. Click Continue
6. Check the information provided in the confirmation dialog. Use the Back button if you need to edit some information
7. Click the Start alert button to notify the selected screens

Additional Notes

• Starting an alert will stop any ongoing screensharing or conferencing session on the impacted screens.
• It is possible for users to start a new screensharing or conferencing when an alert is active, the screen will get back to the alert when the session ends.
• Multiple alerts can be active simultaneously for the same group of device. In this happens, Airtame will always display the latest alerts received for this group.
• If a device is added to a group while an alert is active, the device will get the alert. The other way around, if a device is removed from a group while an alert is active, the device will lose the alert and will get back to normal state.
• If you screen is sleeping and has CEC functionality, starting an emergency alert will wake up the screen to display the alert.
• On Virtual Airtame, starting an alert will also stop ongoing sessions, and will also bring the app in fullscreen mode on your device.

Best Practices

• Regularly test emergency alerts to ensure screens receive messages promptly.
• Use clear and concise messages for quick understanding.
• Train staff on how to trigger and respond to alerts efficiently.