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Troubleshooting black screen or power issues on Airtame 2

  • Updated

If you're experiencing a black screen or power issues specific to Airtame 2, follow these steps:

Black Screen During Setup or Use

Flip the Aircord

  1. Unplug the USB-C Aircord from the Airtame 2 device.
  2. Flip the connector 180 degrees and plug it back in.
  3. This action reboots the Airtame 2 and may help complete the EDID handshake successfully.

The USB-C Aircord connector

Swap the Aircord

  1. If you have another Airtame 2 device, take the Aircord from that device.
  2. Plug the borrowed Aircord into the Airtame 2 experiencing the issue.
  3. Check if the Airtame 2 now displays an image on the screen.

Airtame 2 Doesn't Power On or Shows No Light

If your Airtame 2 is not turning on and no LED light is visible, follow these steps:

  1. Verify proper power connection:

    • Airtame 2 requires a 2.3A @ 5V power adapter (included with the device).
    • The Aircord should only be extended on the Power-side using an Airtame Extension Cord, as it is incompatible with USB extenders.

  2. Avoid powering through TV/projector USB ports:
    Airtame 2 cannot draw sufficient power from the USB ports of TVs or projectors. Always use the included power adapter.

  3. Check the LED light:

    • A properly powered Airtame 2 will display a green LED light.
    • If the LED is not lit, continue with the next steps.

  4. Test with another Aircord or power adapter:

    • If you have another Airtame 2 device, use its Aircord and/or power adapter to power the affected Airtame 2.
    • If the Airtame powers on with the new components, the original Aircord or power adapter may need replacement.

Following these steps should help resolve most black screen or power-related issues unique to Airtame 2. If the problem persists, don't hesitate to contact Airtame Support for further guidance.

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