Orders will be processed by our logistics partner within 48 hours of order placement. You will receive status updates from our carriers during the shipping process. All shipments are insured. In the event our shipping carriers damage or lose the parcel, you will be refunded or a replacement will be shipped. If you are experiencing delays outside the range of regular transit times or have other shipping-related questions, please reach out to firstname.lastname@example.org
We are working together with DHL Express (3 Business days) or FedEx (3 business days).
All orders are fulfilled by DHL & Canadian Post (3-5 Business days).
Regular Shipping: UPS Ground (3-5 Business days), DPD Classic (2-4 Business days, to Germany only).
Priority Shipping: UPS Express Saver (1-3 Business days)
Australia and New Zealand
We ship from our warehouse in Sydney and use local providers (for example Fast Track, and Australian Post). Shipping time 3-6 Business days.
You can always track your shipments by consulting the tracking number shared with you when you make an order with us. Please note that we do not have an overnight shipping option.
Rest of the world
Includes non-EU countries, except Australia and New Zealand. All orders are fulfilled by UPS Express Saver (3-8 Business days). These orders are subject to Customs duties.
In case of backlog or shipping delays
In unexpected cases when our inventory is low, we will notify you prior to the purchase by displaying a pop-up on the checkout page. Notification will display the expected delay and fulfillment estimate. Once restocked, orders will be fulfilled according to the order placement date. In case of shipping delays, customers can request a refund for priority shipping. If you have any questions, please reach out to email@example.com.
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