Airtame has a 30-day return policy. You can return the product for any reason within the 30-day period after you have received the device. The 30 day trial begins on the date your Airtame is delivered to you. 

To proceed with returning your device(s), please send an email to shipping@airtame.com with the following: 

  1. Order number (e.g. #WW98765 or #AM9876)
  2. A brief statement of the reason you're returning the product (i.e. what changed your mind? Have you experienced technical issues?)
  3. The firmware version of your Airtame(s) (shown in bottom right of screen. e.g v3.2.4)

We'll get back to you with within 24 hours with a confirmation and instructions on how to send the package back to us.

For your protection, we recommend that you use a traceable method of shipping, as Airtame is not responsible for the returned goods until they are received back. Products must be returned in their original packaging, including all accessories, manuals, and documentation. If an accessory is damaged or missing from the return, you will be subject to charges, as defined here:

Deductions in case of missing/damaged items

*Currency is in EUR or USD depending on the original transaction.
For pictures of the listed accessories, click here:

For more information about returns please check our Return Policy: https://airtame.com/returns 

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