Replacement of faulty devices or product warranty
Items are only replaced if they are defective or damaged. If you have ordered the product to one of the countries in the EEA (European Economic Area), you are entitled to a 2-year warranty.
If you ordered the device to the United States or another country outside of the EEA, you are entitled to a 1-year warranty. According to the warranty, you can get your faulty device replaced within the given period after the purchase from Airtame or from an authorised reseller, or via crowdfunding on Indiegogo.
If you have bought Airtame from a private seller, the seller’s warranty is transferred to you along with the seller’s proof of purchase and is valid within the 2 years after the seller purchased the device from Airtame or an authorised reseller in the EEA, and 1 year in other countries. You are responsible for the return shipping of the defective Airtame device.
We will not issue a replacement for any devices purchased within countries that we currently do not have certifications to ship to. If you originally purchased and used a forwarding address for shipping, you will need to use a forwarder again to send the defective Airtame device back to us and to receive the replacement Airtame device.
You should report the issue within 30 days after the defect has been discovered.
Please note that we do not accept any returns without the customer first contacting Airtame regarding the return, having received support from the Customer Experience Team, and having received the guidelines for the return.
Customers within the US are eligible to obtain a prepaid return shipping label for purchases made directly on our website. All other webshop customers must pay for the return shipping, provide us with proof of shipment payment by sending it to email@example.com, and we will reimburse your order up to $30/€30 for these costs.
Reach out to firstname.lastname@example.org describing the issue you are experiencing. The Customer Experience Team will identify if your issue can be solved over email, chat, or, in some cases, phone.