Airtame Cloud Plus FAQs

Please Note- This article is only relevant for our customers who bought devices before May 1st, 2023. Cloud Lite and Cloud Plus were the names of previous plans we used to offer. It allowed Airtame screens certain functionality through Airtame Cloud. Per May 1st, 2023, we have launched 2 different plans in order to simplify the offering: Core Screen and Hybrid Screen. Both of these paid plans offer all the features provided in Cloud Plus. Cloud Lite is no longer offered for new devices but will be maintained for existing devices.

Q: My Airtame Cloud subscription has not been activated

Symptoms:

• You are asked to make a purchase after already doing so.

• The “Manage Screens devices” button does not appear.

Cause:

The above symptoms may arise if your Plus subscription is still pending even though payment has been made.

Solution:

Please send a message to our support team via the blue chat box in the bottom corner of this page. To help our support team expedite your case, please include the email address of your account’s Owner within the message. You can find this under "Team": https://airtame.cloud/users. It will also be helpful if you can provide proof of purchase, as well as the original invoice if applicable.

Q: Do I need to have Cloud Plus for all of my Airtame devices?

A: Not necessarily. You can purchase the Cloud Plus subscription only for those devices on which you intend to use the Plus features. You can also change, on your Airtame Cloud platform, which devices have the Plus features. In other words, the subscription plan is not tied to a specific device, but you can change which devices have the subscription plan and therefore the Plus features.

Q: Why is Airtame Cloud becoming a paid subscription?

A: From the beginning, we stated that Cloud was available in beta and that we’d eventually transform to a subscription model, where you pay for some of the premium features. This has been communicated through the platform, as well as via blog posts and webinars.

With Lite, customers can continue to access a number of valuable core features needed to manage and update an unlimited number of Airtame devices, from anywhere, along with several standard digital signage features. It was important to us that existing customers could continue to access the fundamental features of Airtame Cloud, for free. 

Following the trial period, you can choose to continue with Airtame Lite for the majority of your Airtame devices and upgrade to Plus for one or two seats, to test out the Plus features longer term and see how they work for you. You have total flexibility to switch these seats around between devices as you wish - you don’t necessarily have to set up Airtame Cloud Plus for every Airtame 2 device that you own. 

Q: Are you offering any discounts?

A: The details of our official pricing model can be found on our website. If you have a bigger installation of Airtame devices (50+), you should speak with your reseller or account manager about tailored pricing. 

Q: How do I change which Airtame device has a Plus subscription?

A: You can do this in two different ways:

• On the Account page, you will see a section pointing out how many seats are assigned and an option to reassign seats.

• On the Screens tab, in the top right corner, there will be a button to change a seat allocation. For a detailed explanation: Airtame Cloud: Manage Screens Devices.

Q: In Cloud Lite, can you set a refresh rate for the URL?

A: This is a paid feature under Cloud Plus. However, the URL should refresh after you start or stop streaming from an Airtame device, or if you reboot the device. 

Q: How can I change between the different apps?

A: Learn how to configure apps and set a playlist: Airtame Cloud: Playlists:

1. Press the X symbol.

2. Choose another app you would like to use by clicking on "Select an app."