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How to Update Airtame software and firmware

  • Updated

Airtame screens periodically receive product improvements and new features through software and firmware updates. By default, your device and app will update automatically but can be switched off if you prefer to manually update via Airtame Cloud.

 

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How to update the Firmware

  1. Log into your Airtame Cloud account.

  2. If an update is available, you will see a blue badge in the Version column for the Airtame screen.

  3. Select the device.

  4. Click the Update button.

The device will start to update, showing progress information on the Airtame screen.
Note: While the Airtame screen is installing an update, it cannot be used for screen sharing, calls, or digital signage.

An Airtame Cloud group with 7 online Airtame Screen, 3 of them ready for an update.

To run beta firmware:

  1. Open Airtame settings

  2. Press Show Advanced settings.

  3. Go to the tab Update channel.

  4. Choose the Beta channel.

  5. Click the  Apply changes.

  6. Click the Update button.

Troubleshooting update issues:

  • It can take around 2-8 minutes to complete an update.

  • Your firewall may be blocking the installer since it comes as a .tar.gz file. This can be seen on Sonic Firewalls.

  • Make sure repos.airtame.com is accessible or whitelisted via your network/firewall. Bear in mind that whitelisting the IP address may not work long-term, as downloads could come from any global mirror.

  • If the update is stuck at the same percentage for more than 30 minutes, unplug the device and try again.

  • Updates happen over HTTP (TCP port 80) - ensure that this port is available on your network.

  • Use a power adapter instead of your display's USB port.

  • Connect the device to a less restricted network, like a home network, to update.

  • Additional information.

2. Airtame App Software updates 

The Airtame app checks for software updates regularly. If an update is available, you will see a bar at the top of the app. Simply click on the "Update" button, and the application will restart and install the new update. Otherwise, the new update will install automatically upon the next application or system restart.

You can also download and install the latest version from airtame.com/download. 

If your firewall is blocking the download of the software, you may have to whitelist downloads.airtame.com going over port 80.

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