Airtame Cloud: Manage your account – Knowledge Center

This article informs you how to:

Invite others to your Airtame Cloud organization.
Configure user roles and permissions when inviting and after inviting.
Editing account roles.
Changing the account owner.
Delete someone from the account.
Delete your own user account.
Delete the entire Airtame Cloud organization.
Change password.
Change which Airtame device has the Cloud Plus functionalities.

Invite others to your Airtame Cloud organization

Please note that only roles Owner and Administrator are allowed to do the following steps:

Log in to your account, and click on the “Team” tab.
Click the "Invite user" button in the upper right corner.
Enter the email of a colleague you would like to invite.
Select their “Role” (Administrator, Content manager, Device and content manager, Moderator).
Select their “Group membership” (All groups of Airtames or Select specific groups).
Click “Send invite”. Next, all your colleague has to do is follow the link in the email they receive from Airtame Cloud.

Airtame Cloud is using the email as a unique identifier and if you would like to add a user to more than one Cloud organization, the user needs to have a different email address for each Cloud organization.

Configure user roles and permissions when inviting and after inviting

Airtame Cloud is a handy tool for managing Airtame devices and the content of their screens, but it's reasonable that different people should have different limits for what they can change. For example, a teacher may want to have access to change the image shown in their classroom, while not needing access to the rest of the settings within the cloud. Assigning user roles is a way to effectively manage such permissions. Here’s a breakdown of the different levels of access tied to each role:

Owner: This role automatically belongs to the person/email address that set up the account. At any given time there can only be one owner. However, you can pass on ownership to someone else (instructions in the next section). This role is the only one that can purchase and cancel Cloud Plus subscriptions. Along with the administrator, the owner can add/remove specific devices from the Cloud Plus functionality.
Administrator: This role gives full access to all functionality of Airtame Cloud, including being able to invite new users and edit user roles, as well as to create new groups of devices and add/remove specific devices from the Cloud Plus functionality. The difference between an owner is that an Administrator can't delete users or pass on account ownership.
Content Manager: This role gives full access to the Screens tab only in order to manage digital signage content. Content Managers cannot invite other users, assign user roles or create new groups.
Device and content Manager: This role gives full access to the Screens tab and device settings in order to manage both digital signage content and edit the devices' configurations. Device and content managers cannot invite other users, assign user roles or create new groups.
Moderator: This role gives access to streaming moderation only. The Moderator can stop an unwanted stream directly from the Cloud. Moderators cannot invite other users, assign user roles or create new groups.

Editing account roles

To edit user roles:

Go to your settings tab at the bottom left corner.
Access the "User management" section.
Select the user and click "Edit user"
Choose the user role: Administrator, Content Manager, Device, and Content Manager or Moderator.
Choose "Group membership": "All groups" or "Select specific groups" (refers to which Airtame devices the person can access)

Changing the account owner

Only the organization owner can hand over the ownership to another user. The account owner needs to:

Go to your settings tab at the bottom left corner
Access the "User management" section
Select the user who will take over
Click the “Make owner” button in the top right hand corner of the window
Click "Make owner" again in the confirmation box

If the account owner has left without handing over ownership, please reach out to Airtame Support. You will need to provide the email of the existing owner and the email of the desired new owner.

Delete someone from the account

Only the account owner has the ability to delete someone from the account. To do so, they’d need to:

Go to your settings tab at the bottom left corner.
Access the "User Management" section.
Select the person you'd like to remove
Click "Remove"

Delete your own user account

If you wish to delete your own account:

Go to the Profile tab at the bottom left corner.
Click on "Delete account".
Enter your email address to confirm.

Delete the entire Airtame Cloud organization

If you wish to delete your Airtame Cloud account, together with its users and the devices that were included.

Go to your settings tab at the bottom left corner.
Access the "Organization" section.
Click on ''Delete Organization''.
Enter the name of your Cloud organization
Click "Delete organization"

Note: Only the owner of the account can proceed to remove the organization.

Change name or password

To edit your individual login, go to your Profile tab at the bottom left corner within Airtame Cloud. Then you will find a section where you can change your personal information.

Change which Airtame device has Cloud Plus functionalities

It is possible to change the device attached to your Cloud Plus subscription. However, only owners and admins can change the assigned seats. You can do this by following the instructions below:

To assign a Cloud Plus license to a specific device, go to your organization's tab at the bottom left corner within Airtame Cloud. Then click Plan & Billing. You will see an option to "Assign licenses"
Select which devices you would like the license to be applied to, and press Save.

A model will appear where you can view how many seats you have and which devices are allocated to those seats. You can find more information in our article on managing screens devices.