In certain cases you may experience an Airtame Screen, with an internet connection, cannot access the Airtame Cloud URL, airtame.cloud. Here are the most common reasons for this issue:
- Airtame.cloud because is not listed inside your DNS.
- Airtame does not have internet access.
- The network doesn't provide internet or the ports required are not open.
- Your firewall is blocking the domain airtame.cloud or the port 443.
- Your firewall is blocking cdn.airtame.cloud. This is a critical piece for Cloud since the component, cloud-agent, installed from the CDN is responsible for the websocket connection to Cloud, and the device won't connect to Cloud unless it can download the cloud-agent software from the cdn.airtame.cloud. The nature of the CDN doesn't allow to have statics IPs so the domain cdn.airtame.cloud should be whitelisted.
- Your web filter's SSL decryption is blocking airtame.cloud from being resolved. You can disable SSL Decryption Bypass or manually whitelist airtame.cloud or Airtame Cloud static IP addresses 184.108.40.206/32 and 220.127.116.11/32.
- Country Restrictions: Some networks have country restrictions enabled. airtame.cloud is hosted on Amazon Web Service's servers in Germany. This means that you will need to whitelist airtame.cloud or host a VPN to an outside location.
If you are using Fortinet Firewall we recommend making sure your forward multicast traffic in NAT mode. Please follow these steps:
Step 1: Enabling multicast forwarding
Enable multicast forwarding from CLI using the following commands:
config system setting
set multicast-forward enable
Prevent the TTL for forwarded packets from being changed
config system settings
set multicast-ttl-notchange enable
Step 2: Configure multicast policy for source and destination.
This multicast policy only applies to the source interface port1 and the destination interface port2.
- Navigate to Policy & Objects -> Multicast -> Create New.
- Select the source and destination interface with the source and destination IP address.
config firewall multicast-policy
set srcintf port1
set dstintf port2
set srcaddr all
set dstaddr all