How Payments Work?

Q: How will the payment be processed for the subscription?

If you are a self-service organization: The payment for the subscription will be charged to the credit card that is recorded in your organization's account. It is important to ensure that the credit card information is accurate and up to date.

If you are a contract-based organization: Airtame will notify you before your renewal and send forward an invoice to be licensed upon renewal. If you have any doubt or wish to switch to payment via credit card please reach out to us on via this link.

Q: When will the first payment attempt be made?

The first payment attempt will be made on the renewal date of your subscription. This is the designated date when your subscription is set to renew automatically. You will be notified by email 7 days ahead of the renewal date of your subscription.

Q: What happens if the first payment fails? 

If the payment fails, there will be three additional payment attempts made over a period of two weeks (retry period). These attempts are made to provide you with an opportunity to resolve any payment issues that may have occurred.

Q: How many payment attempts are made before the subscription is canceled?

After the initial payment attempt, there will be three additional attempts made over the course of two weeks. In total, four payment attempts will be made before the subscription is canceled if all attempts fail. You will still maintain access to the licensed features during this period.

Q: How will I be notified if a payment fails?

You will be notified by email if a payment fails. This notification will inform you of the failed payment and provide instructions or a link to update your payment information.

Q: Will I be notified when my credit card is about to expire?

Yes, you will receive an email notification one month ahead of the expiration date of your credit card. This will give you sufficient time to update your payment information before the next billing cycle.

Q: What happens if the subscription is canceled?

If the subscription is canceled due to failed payments, access to the licensed features will be revoked. You will no longer be able to utilize those features unless you purchase new licenses from your account page in the Cloud.

Q: How can I regain access to the licensed features if my subscription is canceled?

If your subscription is canceled and you wish to regain access to the licensed features, you will need to purchase new licenses from your account page in the Cloud. This will allow you to re-establish your subscription and access the licensed features once again.