Q: Will my subscription auto-renew?
Yes, your subscription will automatically renew at the end of the subscription cycle unless it has been canceled. Auto-renewal ensures uninterrupted access to the licensed features associated with your subscription.
Q: How do I enable or disable license auto-renewal?
You can cancel the renewal of your subscription by canceling your subscription. See What happens when I cancel a subscription?
If you want re-enable automatic renewal, you need to reach out to the Airtame support or your Airtame representative.
Q: What happens if I disable auto-renewal?
If you disable auto-renewal, your license will not automatically renew at the end of the subscription cycle. Instead, the subscription will be cancelled on the designated expiration date. You will no longer have access to the licensed features once the subscription ends, unless you choose to renew manually.
Q: Can I re-enable auto-renewal after disabling it?
You cannot re-enable auto-renewal after disabling it. To do so, you need to reach out to Airtame support or your Airtame representative.
Q: How can I check when my subscription will renew?
If you are a self-service customer, your subscription renewal date can be found in your Airtame Cloud account page.
If you are a contract-based customer the quickest way to check your renewal date is to check your original Airtame invoice that might have been issued by the reseller that sold you Airtame or Airtame if you have bought direct. Alternatively, you can reach out to us on via this link. to get notified about your upcoming renewal date.