Q: What licensing terms apply to devices bought since May 1st, 2023?
Starting from May 1st, 2023, all devices purchased come with either a 1-year or 3-year license. The license is automatically activated when the device is first connected to the cloud.
Q: What does the license include?
The license for devices purchased since May 1st, 2023, grants the user access to specific features or services associated with the device. The details of the license, including the features covered and any restrictions, may vary depending on the product and manufacturer.
Q: When does the license start?
The license period begins when the device is first connected to the cloud. This activation process initiates the countdown for the specified license duration (1 year or 3 years).
Q: Can I extend or renew the license after it expires?
Airtame licenses are set to automatically renew at the end of the subscription cycle. If you have canceled your subscription, then your licenses will be removed and you will need to buy new ones to get access to licensed features again.
Q: What happens when the license expires?
When the license period ends, licensed features will no longer be accessible. The device will continue to function with a basic set of functionalities. To regain full access to the licensed features, you will need to buy new Airtame licenses.
Q: How can I check the status of my license or its expiration date?
For self-service subscriptions, information about your licenses and subscription cycle can be found in your Airtame Cloud account page. In case of a contract-based, please reach out to out to us on via this link.
Q: Can I use the device without an active license?
Airtame devices without an active license have access to basic functionalities. available, any features or services covered by the license may be inaccessible once it expires.
Q: What happens if I don't connect the device to the cloud to activate the license?
To activate the license, it is typically required to connect the device to the Cloud. If the device is not connected, the license activation process does not occur, and the associated features or services covered by the license remain inaccessible.