What Happens When You Cancel a Subscription?

Q: What does it mean to cancel a subscription? When you cancel a subscription, you are indicating your decision to stop the automatic renewal of the Airtame licenses you have subscribed to.

Q: What happens when I cancel a subscription?

When you cancel your Airtame subscription, several things occur:

1. Automatic Renewal Stops: Cancelling a subscription means that the automatic renewal of the subscription will no longer take place. You will not be charged for any future billing cycles beyond your current subscription term.
2. Access to licensed Features Continues: Even though you have decided to cancel your subscription, you will still retain access to the licensed features or content until the end of your current subscription cycle. This means you can continue to enjoy all the benefits and privileges associated with your subscription until it expires.
3. No Refunds for Partial Subscription Periods: It's important to note that canceling a subscription does not typically result in a refund for any unused portion of the subscription period. You will still have access to the service or product until the end of the current billing cycle, as you have already been licensed for that specific period.

Q: How can I cancel my subscription?

The specific procedure for cancellation varies depending on the type of subscription you have.

For Self-service subscriptions:

• Connect to the Account page in the Cloud: https://airtame.cloud/account
• Click on Cancel Subscription and confirm

For Contract based subscriptions:

• You need to contact Airtame support or your Airtame representative

Q: Can I reactivate my subscription after canceling it?

If you want to reactivate your subscription after canceling it, you need to liaise with the Airtame support team or your Airtame representative. Alternatively, if you want to adjust the number of licenses of your subscription, you can do it from the Airtame Cloud account page. This will reactivate your subscription with the appropriate number of licenses.

Q: Will canceling my Airtame subscription delete my Airtame organization?

Canceling a subscription will not delete your account. Your account will remain active, and your devices will remain online in the Cloud. You will be allowed to access any Airtame unlicensed features. If you wish to delete your Airtame organization, you need to follow the Delete organization process.