This article summarizes all the things you need to know about how Airtame subscription work and how you can manage your subscription.

How does your Airtame subscription renewal work?

When it comes to subscription management at Airtame, we standardly follow a co-term licensing logic. Co-term licensing refers to the practice of aligning the expiration dates of multiple software licenses to a single date, instead of having multiple licenses with varying renewal dates. Co-term licensing allows you to consolidate and synchronize all your licenses, streamlining the license management process.

In other words, if you purchase multiple licenses at different times, we will set one date to renew all of your licenses at the same time. It just makes life simpler to manage and renew your Airtame licenses.

Let’s take a few steps to explain how it works:

• The day you activate your first Airtame in the Cloud, this sets your subscription renewal date. This date will be the one we will follow for you to renew your Airtame licenses.
• If you decide to purchase more Airtame licenses later during the subscription period, we will apply a proration logic to your account meaning that:
  • We grant you the credits for one year, these credits are added to your balance.
  • We calculate the number of credits you need for the rest of the subscription year, by proration against the renewal date. These credits are deducted from your balance. This is done when the device attached to this license is activated in the Cloud
  • The credits that are not consumed by the proration logic remain in your account balance to be subtracted to the total of your next invoice.
  • When the renewal date happens: we generate an invoice that equals the amount of licenses that are part of your subscription, then we subtract your account balance.

Now, let’s take an example:

• A Core license device is activated on January 1st 2023, this sets the renewal date to January 1st 2024. This will be the date of the next invoice.

• A Hybrid license device is bought on June 1st 2023,

  • The amount paid is 500€

• This device is activated in the Cloud on July 1st 2023

  • 500€ is added to your account balance
  • 250€ is subtracted from your account balance for the remaining 6 months of your active subscription period (July 1st 2023 to January 1st 2024)
  • 250€ remain on your account balance, equivalent of 6 months of license credits.

• At the renewal date (January 1st 2024), a new invoice is generated for:

  • 1 Core Screen license: 120$ - renewal for 1 year
  • 1 Hybrid Screen license: 500$ - renewal for 1 year
  • The amount of the account balance is subtracted to this invoice: -250$ (equals 6 months of credits already paid for the Hybrid license)
  • The amount to be paid is 370$ and the 2 licenses are renewed.

  

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  This same subscription logic applies to monthly subscriptions. If you have subscribed to a monthly plan through Airtame.cloud your renewals and consumption of credits on the balance will happen on a monthly basis.

Understanding Subscription Statuses: Active, Past Due, and Canceled

Managing subscriptions efficiently is crucial to ensure uninterrupted access to desired features. Airtame subscriptions can have different statuses, each carrying its own implications.

In this article, we will explore the three primary subscription statuses: Active, Past Due, and Canceled.

1. Active Subscription: An active subscription status indicates that the license(s) associated with the subscription have been licensed, and you have full access to the licensed features for devices associated to a licenses.

2. Past Due Subscription: A past due subscription status occurs when the renewal date of the subscription has passed, but the payment for the renewal was unsuccessful. In this case, the subscription enters a "past_due" state, indicating that there is an outstanding payment that needs attention.

   During the past due period, you retain access to the licensed features, allowing for continued usage while the payment issue is resolved. It is important to address the payment failure promptly to avoid any potential feature disruptions.

3. Canceled Subscription: A canceled subscription status indicates that the subscription will not be renewed at the end of the current subscription cycle. This can occur for various reasons, such as a decision by the subscriber to discontinue the service, or due to repeated failed payments resulting in account termination.

   When a subscription is canceled, access to the licensed features is revoked. To regain access to those licensed features, you will need to initiate a new purchase.