Technical Help and Troubleshooting

Having issues with Airtame? Check here.

Jimmy Uzunov avatar Airtame avatar Vincentas Karciauskas avatar +9
36 articles in this collection
Written by Jimmy Uzunov, Airtame, Vincentas Karciauskas and 9 others
General Troubleshooting

How to download the log files of an Airtame device

Yasmine Serroukh Saoudi avatar
Written by Yasmine Serroukh Saoudi
Updated this week

How to download the log files of the Airtame application

Airtame avatar
Written by Airtame
Updated this week

Troubleshooting screens for Digital Signage

What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message
Vincentas Karciauskas avatar
Written by Vincentas Karciauskas
Updated this week

How to enable audio on macOS

Find additional information about permissions needed on MacOS
Yasmine Serroukh Saoudi avatar
Written by Yasmine Serroukh Saoudi
Updated over a week ago

Troubleshooting a stream not connecting

Airtame avatar
Written by Airtame
Updated this week

Troubleshooting a stream disconnecting

How to reduce WiFi roaming and stream disconnects
Vincentas Karciauskas avatar
Written by Vincentas Karciauskas
Updated this week

Troubleshooting sound

Find steps how to troubleshoot different sound issues
Vincentas Karciauskas avatar
Written by Vincentas Karciauskas
Updated this week

Troubleshooting Black Screen or No Video Output

How to troubleshoot your Airtame not outputting a video signal
Courtland Van Hoozer avatar
Written by Courtland Van Hoozer
Updated over a week ago

Troubleshooting updates

Vincentas Karciauskas avatar
Written by Vincentas Karciauskas
Updated this week

Troubleshooting screen not loading

If your Airtame is showing a black screen, "wrong input" message or is frozen
Vincentas Karciauskas avatar
Written by Vincentas Karciauskas
Updated this week

What to do if "Airtame is busy"

How to disconnect an absent presenter
Airtame avatar
Written by Airtame
Updated this week

Mobile streaming Troubleshooting (iOS, Android)

Esteban Cruz Trujillo avatar
Written by Esteban Cruz Trujillo
Updated this week

My Airtame 1 won't turn on (dead device)

Vincentas Karciauskas avatar
Written by Vincentas Karciauskas
Updated this week

Can't connect during setup

Airtame avatar
Written by Airtame
Updated over a week ago