Technical Help and Troubleshooting | Airtame Help Center

Technical Help and Troubleshooting

Having issues with Airtame? Check here.

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16 articles in this collection
Written by Kristian Klausen, Airtame, Vincentas Karciauskas and 1 other

Get help from Airtame

Here is an overview of how you can get in touch with us

Written by Kristian Klausen
Updated over a week ago

How to download the log files of the Airtame app

Written by Vincentas Karciauskas
Updated over a week ago

How to download the log files of an Airtame device

Written by Vincentas Karciauskas
Updated over a week ago

How to install Soundflower

How to get audio from your Mac to play on an Airtame-equipped display

Written by Vincentas Karciauskas
Updated this week

Troubleshooting

Troubleshooting a stream not connecting

Written by Airtame
Updated over a week ago

Troubleshooting sound

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting Homescreen

What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting discovery, Multicast & SSDP

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting updates

Written by Vincentas Karciauskas
Updated over a week ago

Technical help

Airtame domain queries to DNS servers

This is a list of domains that are referenced by the Airtame Solution at different points of operational usage.

Written by Nahuel Alejandro Barroso
Updated over a week ago

Stream disconnects

How to reduce WiFi roaming and stream disconnects

Written by Vincentas Karciauskas
Updated over a week ago

"Wrong password" during setup

Written by Vincentas Karciauskas
Updated over a week ago

Homescreen not loading

If your Airtame is showing a black screen, "wrong input" message or is frozen

Written by Vincentas Karciauskas
Updated over a week ago

My Airtame 1 won't turn on (dead device)

Written by Vincentas Karciauskas
Updated over a week ago

Mobile streaming not working (iOS, Android)

Written by Vincentas Karciauskas
Updated over a week ago

WatchGuard firewall configurations

Written by Vincentas Karciauskas
Updated over a week ago