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Technical Help and Troubleshooting
Technical Help and Troubleshooting
Having issues with Airtame? Check here.
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30 articles in this collection
Written by
Airtame,
Nikita Tanygin,
Laksha Adalkha
and 1 other
General Troubleshooting
How to download the log files of an Airtame device
Log files of an Airtame device are an important step in troubleshooting
Written by
Airtame
Updated over a week ago
How to download the log files of the Airtame application
Log files of an Airtame app are an important step in troubleshooting
Written by
Airtame
Updated over a week ago
Troubleshooting screens for Digital Signage
What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message
Written by
Airtame
Updated over a week ago
How to enable audio on macOS
Find additional information about permissions needed on MacOS
Written by
Airtame
Updated over a week ago
Troubleshooting a stream not connecting
What to do if you cannot connect and stream to Airtame
Written by
Airtame
Updated over a week ago
How to reduce stream disconnects
Causes of Airtame device disconnecting from the network
Written by
Airtame
Updated over a week ago
Troubleshooting sound
Find steps how to troubleshoot different sound issues
Written by
Airtame
Updated over a week ago
Troubleshooting updates
What to do if your Airtame device cannot update
Written by
Airtame
Updated over a week ago
Troubleshooting a screen not loading
If your Airtame is showing a black screen, "wrong input" message or is frozen
Written by
Airtame
Updated over a week ago
Can't connect during setup
What to do if you cannot connect to your Airtame device during the initial setup
Written by
Airtame
Updated over a week ago
Network configurations
Troubleshooting discovery, Multicast, and SSDP
Steps if Airtame devices do not automatically show up in the app
Written by
Airtame
Updated over a week ago
How to configure Multicast Routing on Palo Alto
Setup Multicast on your Palo Alto equipment
Written by
Laksha Adalkha
Updated over a week ago
Airtame for travelers
Integration options for travellers with Airtame using mobile hotspots or direct connection
Written by
Airtame
Updated over a week ago
How to connect to Airtame via hostname (Windows only)
Using a hostname when Multicast discovery is off
Written by
Laksha Adalkha
Updated over a week ago
How to connect Airtame to a WiFi network
Connect Airtame to your local network via WiFi
Written by
Airtame
Updated over a week ago
How to create your own update server for Airtame
Create update server on your internal network
Written by
Nikita Tanygin
Updated over a week ago
Authenticating your Airtame
Setup EAP-TLS, MSCHAPv2 authentication for Airtame devices within an enterprise environment (using Radius server, certificates)
Written by
Dave Butler
Updated over a week ago
How to use Airtame's own Access Point
Setting up, and streaming directly to an Airtame
Written by
Airtame
Updated over a week ago
How to connect Airtame to WiFi (all types + 802.1X & Eduroam)
Connect your Airtame to a hidden, enterprise, 802.1x or Eduroam network
Written by
Airtame
Updated over a week ago
How to enable discovery with Aruba Airgroup
Add Airtame service tag on Aruba Wireless controllers
Written by
Airtame
Updated over a week ago
WatchGuard firewall configurations
WatchGuard firewall configurations
Written by
Laksha Adalkha
Updated over a week ago
How to capture network traffic via Wireshark
For troubleshooting purposes a packet capture might be needed
Written by
Laksha Adalkha
Updated over a week ago
How to configure multicast routing on Meraki
How to configure PIM- SM on Meraki
Written by
Laksha Adalkha
Updated over a week ago
Airtame App
How to install the Airtame app on macOS
How to get the Airtame app installed on macOS
Written by
Airtame
Updated over a week ago
Present to Airtame on Linux
How to share your computer screen from a Linux PC.
Written by
Airtame
Updated over a week ago
How to replicate an Airtame app's list of devices & preferences
A workaround to deploy a pre-populated list of Airtame devices
Written by
Airtame
Updated over a week ago
Airtame Device
How to find MAC addresses
Find MAC addresses for your Airtame 1 or Airtame 2 devices
Written by
Airtame
Updated over a week ago
How to reset Airtame 2
Hold the reset button down for 10 seconds
Written by
Airtame
Updated over a week ago
How to reset Airtame 1
Use the button on the bottom of the device
Written by
Airtame
Updated over a week ago
How to manually update firmware - Airtame 1
Get the latest firmware on the microSD card of an Airtame 1 device.
Written by
Airtame
Updated over a week ago