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Technical Help and Troubleshooting
Technical Help and Troubleshooting
Having issues with Airtame? Check here.
+6
39 articles in this collection
Written by
Kristian Klausen,
Jimmy Uzunov,
Airtame
and 6 others
Get help from Airtame
Here is an overview of how you can get in touch with us
Written by
Kristian Klausen
Updated over a week ago
How to download the log files of an Airtame device
Written by
Vincentas Karciauskas
Updated over a week ago
How to download the log files of the Airtame app
Written by
Vincentas Karciauskas
Updated over a week ago
General Troubleshooting
Troubleshooting Homescreen for Digital Signage
What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message
Written by
Vincentas Karciauskas
Updated over a week ago
Troubleshooting a stream not connecting
Written by
Airtame
Updated over a week ago
Troubleshooting a stream disconnecting
How to reduce WiFi roaming and stream disconnects
Written by
Vincentas Karciauskas
Updated over a week ago
Troubleshooting sound
Written by
Vincentas Karciauskas
Updated over a week ago
Troubleshooting Black Screen or No Video Output
How to troubleshoot your Airtame not outputting a video signal
Written by
Courtland Van Hoozer
Updated over a week ago
Troubleshooting updates
Written by
Vincentas Karciauskas
Updated over a week ago
Troubleshooting Homescreen not loading
If your Airtame is showing a black screen, "wrong input" message or is frozen
Written by
Vincentas Karciauskas
Updated over a week ago
What to do if "Airtame is busy"
How to disconnect an absent presenter
Written by
Airtame
Updated over a week ago
Mobile streaming not working (iOS, Android)
Written by
Vincentas Karciauskas
Updated over a week ago
My Airtame 1 won't turn on (dead device)
Written by
Vincentas Karciauskas
Updated over a week ago
"Wrong password" during setup
Written by
Vincentas Karciauskas
Updated over a week ago
Network configurations
Troubleshooting discovery, Multicast, and SSDP
Written by
Vincentas Karciauskas
Updated over a week ago
How to configure Multicast Routing on Palo Alto
Setup Multicast on your Palo Alto equipment
Written by
Laksha Adalkha
Updated over a week ago
How to setup an Airtame device (for travellers)
Setup options for travellers with Airtame and using mobile hotspots
Written by
Kristian Klausen
Updated over a week ago
How to connect to Airtame via hostname (Windows only)
Using a hostname when Multicast discovery is off
Written by
Laksha Adalkha
Updated over a week ago
How to connect Airtame to a different WiFi network
Written by
Vincentas Karciauskas
Updated over a week ago
How to create your own update server for Airtame
Create update server on your internal network
Written by
Nikita Tanygin
Updated over a week ago
Authenticating your Airtame
Setup EAP-TLS, MSCHAPv2 authentication for Airtame devices within an enterprise environment (using Radius server, certificates)
Written by
Dave Butler
Updated over a week ago
How to use Airtame as a hotspot
Setting up, connecting, and streaming directly to an Airtame
Written by
Vincentas Karciauskas
Updated over a week ago
How to connect Airtame to WiFi (all types + 802.1X & Eduroam)
Connect your Airtame to a hidden, enterprise, 802.1x or Eduroam network
Written by
Vincentas Karciauskas
Updated over a week ago
How to enable discovery with Aruba Airgroup
Written by
Vincentas Karciauskas
Updated over a week ago
WatchGuard firewall configurations
Written by
Vincentas Karciauskas
Updated over a week ago
Airtame App
How to install the Airtame app on macOS
How to get the Airtame app and Soundflower installed on macOS
Written by
Vincentas Karciauskas
Updated over a week ago
How to install Soundflower for macOS
How to get audio from your Mac to play on an Airtame-equipped display
Written by
Vincentas Karciauskas
Updated over a week ago
Airtame application and macOS Catalina
Install Airtame app on latest macOS
Written by
Vincentas Karciauskas
Updated over a week ago
How to install the Airtame app on Linux
Airtame application for Linux
Written by
Vincentas Karciauskas
Updated over a week ago
How to decrease Airtame app log file size
This article will help you to set Airtame app to log only error messages
Written by
Vincentas Karciauskas
Updated over a week ago
How to set up Airtame 1 using a web browser
Applicable for firmware v2.3.3 and earlier
Written by
Vincentas Karciauskas
Updated over a week ago
How to replicate an Airtame app's list devices & preferences
A workaround to deploy a pre-populated list of Airtame devices
Written by
Nahuel Alejandro Barroso
Updated over a week ago
Airtame Device
How to find MAC addresses
Written by
Vincentas Karciauskas
Updated over a week ago
How to reset Airtame 2
Hold the reset button down for 10 seconds
Written by
Vincentas Karciauskas
Updated over a week ago
How to reset Airtame 1
Use the button on the bottom of the device
Written by
Jimmy Uzunov
Updated over a week ago
How to manually update firmware - Airtame 1
Get the latest firmware on the SD card of Airtame 1
Written by
Jimmy Uzunov
Updated over a week ago
How to access Airtame settings using a Mac's USB
Connect your Airtame 1 or Airtame 2 to a Mac computer using a USB-cable to configure settings.
Written by
Vincentas Karciauskas
Updated yesterday
Troubleshooting tools for self help
How to capture network traffic via Wireshark
Written by
Laksha Adalkha
Updated over a week ago
How to configure Multicast Routing on Meraki
How to configure PIM- SM on Meraki
Written by
Laksha Adalkha
Updated over a week ago