Technical Help and Troubleshooting | Airtame Help Center

Technical Help and Troubleshooting

Having issues with Airtame? Check here.

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16 articles in this collection
Written by Kristian Klausen, Airtame, Vincentas Karciauskas and 1 other

Get help from Airtame

Here is an overview of how you can get in touch with us

Written by Kristian Klausen
Updated over a week ago

How to download the log files of the Airtame app

Written by Vincentas Karciauskas
Updated over a week ago

How to download the log files of an Airtame device

Written by Vincentas Karciauskas
Updated over a week ago

How to install Soundflower

How to get audio from your Mac to play on an Airtame-equipped display

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting

Troubleshooting a stream not connecting

Written by Airtame
Updated over a week ago

Troubleshooting sound

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting Homescreen

What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting discovery, Multicast & SSDP

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting updates

Written by Vincentas Karciauskas
Updated over a week ago

Technical help

Airtame domain queries to DNS servers

This is a list of domains that are referenced by the Airtame Solution at different points of operational usage.

Written by Nahuel Alejandro Barroso
Updated this week

Stream disconnects

How to reduce WiFi roaming and stream disconnects

Written by Vincentas Karciauskas
Updated over a week ago

"Wrong password" during setup

Written by Vincentas Karciauskas
Updated over a week ago

Homescreen not loading

If your Airtame is showing a black screen, "wrong input" message or is frozen

Written by Vincentas Karciauskas
Updated over a week ago

My Airtame 1 won't turn on (dead device)

Written by Vincentas Karciauskas
Updated over a week ago

Mobile streaming not working (iOS, Android)

Written by Vincentas Karciauskas
Updated over a week ago

WatchGuard firewall configurations

Written by Vincentas Karciauskas
Updated over a week ago