Technical Help and Troubleshooting

Get help from Airtame

Here is an overview of how you can get in touch with us

Written by Kristian Klausen
Updated this week

How to enable audio on macOS

Find additional information about permissions needed on MacOS

Written by Yasmine Serroukh Saoudi
Updated this week

How to download the log files of the Airtame application

Written by Airtame
Updated over a week ago

How to download the log files of an Airtame device

Written by Yasmine Serroukh Saoudi
Updated over a week ago

Troubleshooting Screens for Digital Signage

What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting a stream not connecting

Written by Airtame
Updated over a week ago

Troubleshooting a stream disconnecting

How to reduce WiFi roaming and stream disconnects

Written by Vincentas Karciauskas
Updated this week

Troubleshooting sound

Find steps how to troubleshoot different sound issues

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting Black Screen or No Video Output

How to troubleshoot your Airtame not outputting a video signal

Written by Courtland Van Hoozer
Updated this week

Troubleshooting updates

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting screen not loading

If your Airtame is showing a black screen, "wrong input" message or is frozen

Written by Vincentas Karciauskas
Updated over a week ago

What to do if "Airtame is busy"

How to disconnect an absent presenter

Written by Airtame
Updated over a week ago

Mobile streaming Troubleshooting (iOS, Android)

Written by Esteban Cruz Trujillo
Updated over a week ago

My Airtame 1 won't turn on (dead device)

Written by Vincentas Karciauskas
Updated this week

"Wrong password" during setup

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting discovery, Multicast, and SSDP

Written by Vincentas Karciauskas
Updated this week

How to configure Multicast Routing on Palo Alto

Setup Multicast on your Palo Alto equipment

Written by Laksha Adalkha
Updated this week

How to setup an Airtame device (for travellers)

Setup options for travellers with Airtame and using mobile hotspots

Written by Kristian Klausen
Updated over a week ago

How to connect to Airtame via hostname (Windows only)

Using a hostname when Multicast discovery is off

Written by Laksha Adalkha
Updated this week

How to connect Airtame to a different WiFi network

Written by Airtame
Updated over a week ago

How to create your own update server for Airtame

Create update server on your internal network

Written by Nikita Tanygin
Updated this week

Authenticating your Airtame

Setup EAP-TLS, MSCHAPv2 authentication for Airtame devices within an enterprise environment (using Radius server, certificates)

Written by Dave Butler
Updated this week

How to use Airtame's own Access Point

Setting up, and streaming directly to an Airtame

Written by Airtame
Updated over a week ago

How to connect Airtame to WiFi (all types + 802.1X & Eduroam)

Connect your Airtame to a hidden, enterprise, 802.1x or Eduroam network

Written by Vincentas Karciauskas
Updated over a week ago

How to enable discovery with Aruba Airgroup

Written by Vincentas Karciauskas
Updated this week

WatchGuard firewall configurations

Written by Vincentas Karciauskas
Updated over a week ago

How to install the Airtame app on macOS

How to get the Airtame app installed on macOS

Written by Karla Krejcir
Updated this week

How to install the Airtame app on Linux

Airtame application for Linux

Written by Vincentas Karciauskas
Updated this week

How to decrease Airtame app log file size

This article will help you to set Airtame app to log only error messages

Written by Vincentas Karciauskas
Updated over a week ago

How to replicate an Airtame app's list of devices & preferences

A workaround to deploy a pre-populated list of Airtame devices

Written by Nahuel Alejandro Barroso
Updated this week

How to find MAC addresses

Written by Vincentas Karciauskas
Updated over a week ago

How to reset Airtame 2

Hold the reset button down for 10 seconds

Written by Vincentas Karciauskas
Updated this week

How to reset Airtame 1

Use the button on the bottom of the device

Written by Jimmy Uzunov
Updated this week

How to manually update firmware - Airtame 1

Get the latest firmware on the SD card of Airtame 1

Written by Andy Huang
Updated this week

How to access Airtame settings using a Mac's USB

Connect your Airtame 1 or Airtame 2 to a Mac computer using a USB-cable to configure settings.

Written by Vincentas Karciauskas
Updated this week

How to capture network traffic via Wireshark

Written by Laksha Adalkha
Updated over a week ago

How to configure Multicast Routing on Meraki

How to configure PIM- SM on Meraki

Written by Laksha Adalkha
Updated this week