Get help from Airtame

Here is an overview of how you can get in touch with us

Written by Kristian Klausen
Updated over a week ago

How to download the log files of an Airtame device

Written by Vincentas Karciauskas
Updated over a week ago

How to download the log files of the Airtame app

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting Screens for Digital Signage

What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting a stream not connecting

Written by Airtame
Updated over a week ago

Troubleshooting a stream disconnecting

How to reduce WiFi roaming and stream disconnects

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting sound

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting Black Screen or No Video Output

How to troubleshoot your Airtame not outputting a video signal

Written by Courtland Van Hoozer
Updated over a week ago

Troubleshooting updates

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting screen not loading

If your Airtame is showing a black screen, "wrong input" message or is frozen

Written by Vincentas Karciauskas
Updated over a week ago

What to do if "Airtame is busy"

How to disconnect an absent presenter

Written by Airtame
Updated over a week ago

Mobile streaming not working (iOS, Android)

Written by Vincentas Karciauskas
Updated over a week ago

My Airtame 1 won't turn on (dead device)

Written by Vincentas Karciauskas
Updated over a week ago

"Wrong password" during setup

Written by Vincentas Karciauskas
Updated over a week ago

Troubleshooting discovery, Multicast, and SSDP

Written by Vincentas Karciauskas
Updated over a week ago

How to configure Multicast Routing on Palo Alto

Setup Multicast on your Palo Alto equipment

Written by Laksha Adalkha
Updated over a week ago

How to setup an Airtame device (for travellers)

Setup options for travellers with Airtame and using mobile hotspots

Written by Kristian Klausen
Updated over a week ago

How to connect to Airtame via hostname (Windows only)

Using a hostname when Multicast discovery is off

Written by Laksha Adalkha
Updated over a week ago

How to connect Airtame to a different WiFi network

Written by Vincentas Karciauskas
Updated over a week ago

How to create your own update server for Airtame

Create update server on your internal network

Written by Nikita Tanygin
Updated over a week ago

Authenticating your Airtame

Setup EAP-TLS, MSCHAPv2 authentication for Airtame devices within an enterprise environment (using Radius server, certificates)

Written by Dave Butler
Updated over a week ago

How to use Airtame as a hotspot

Setting up, connecting, and streaming directly to an Airtame

Written by Vincentas Karciauskas
Updated over a week ago

How to connect Airtame to WiFi (all types + 802.1X & Eduroam)

Connect your Airtame to a hidden, enterprise, 802.1x or Eduroam network

Written by Vincentas Karciauskas
Updated over a week ago

How to enable discovery with Aruba Airgroup

Written by Vincentas Karciauskas
Updated over a week ago

WatchGuard firewall configurations

Written by Vincentas Karciauskas
Updated over a week ago

How to install the Airtame app on macOS

How to get the Airtame app and Soundflower installed on macOS

Written by Vincentas Karciauskas
Updated over a week ago

How to install Soundflower for macOS

How to get audio from your Mac to play on an Airtame-equipped display

Written by Vincentas Karciauskas
Updated over a week ago

Airtame application and macOS Catalina

Install Airtame app on latest macOS

Written by Vincentas Karciauskas
Updated over a week ago

How to install the Airtame app on Linux

Airtame application for Linux

Written by Vincentas Karciauskas
Updated over a week ago

How to decrease Airtame app log file size

This article will help you to set Airtame app to log only error messages

Written by Vincentas Karciauskas
Updated over a week ago

How to set up Airtame 1 using a web browser

Applicable for firmware v2.3.3 and earlier

Written by Vincentas Karciauskas
Updated over a week ago

How to replicate an Airtame app's list devices & preferences

A workaround to deploy a pre-populated list of Airtame devices

Written by Nahuel Alejandro Barroso
Updated over a week ago

How to find MAC addresses

Written by Vincentas Karciauskas
Updated over a week ago

How to reset Airtame 2

Hold the reset button down for 10 seconds

Written by Vincentas Karciauskas
Updated over a week ago

How to reset Airtame 1

Use the button on the bottom of the device

Written by Jimmy Uzunov
Updated over a week ago

How to manually update firmware - Airtame 1

Get the latest firmware on the SD card of Airtame 1

Written by Andy Huang
Updated over a week ago

How to access Airtame settings using a Mac's USB

Connect your Airtame 1 or Airtame 2 to a Mac computer using a USB-cable to configure settings.

Written by Vincentas Karciauskas
Updated over a week ago

How to capture network traffic via Wireshark

Written by Laksha Adalkha
Updated over a week ago

How to configure Multicast Routing on Meraki

How to configure PIM- SM on Meraki

Written by Laksha Adalkha
Updated over a week ago