Technical Help and Troubleshooting

Having issues with Airtame? Check here.

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30 articles in this collection
Written by Airtame, Nikita Tanygin, Laksha Adalkha and 2 others

General Troubleshooting

How to download the log files of an Airtame device

Log files of an Airtame device are an important step in troubleshooting

Written by Airtame
Updated over a week ago

How to download the log files of the Airtame application

Log files of an Airtame app are an important step in troubleshooting

Written by Airtame
Updated over a week ago

Troubleshooting screens for Digital Signage

What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message

Written by Airtame
Updated over a week ago

How to enable audio on macOS

Find additional information about permissions needed on MacOS

Written by Airtame
Updated over a week ago

Troubleshooting a stream not connecting

What to do if you cannot connect and stream to Airtame

Written by Airtame
Updated over a week ago

How to reduce stream disconnects

Causes of Airtame device disconnecting from the network

Written by Airtame
Updated over a week ago

Troubleshooting sound

Find steps how to troubleshoot different sound issues

Written by Airtame
Updated over a week ago

Troubleshooting updates

What to do if your Airtame device cannot update

Written by Airtame
Updated over a week ago

Troubleshooting a screen not loading

If your Airtame is showing a black screen, "wrong input" message or is frozen

Written by Airtame
Updated over a week ago

Can't connect during setup

What to do if you cannot connect to your Airtame device during the initial setup

Written by Airtame
Updated over a week ago

Network configurations

Troubleshooting discovery, Multicast, and SSDP

Steps if Airtame devices do not automatically show up in the app

Written by Airtame
Updated over a week ago

How to configure Multicast Routing on Palo Alto

Setup Multicast on your Palo Alto equipment

Written by Laksha Adalkha
Updated over a week ago

Airtame for travellers

Integration options for travellers with Airtame using mobile hotspots or direct connection

Written by Airtame
Updated over a week ago

How to connect to Airtame via hostname (Windows only)

Using a hostname when Multicast discovery is off

Written by Laksha Adalkha
Updated over a week ago

How to connect Airtame to a WiFi network

Connect Airtame to your local network via WiFi

Written by Airtame
Updated over a week ago

How to create your own update server for Airtame

Create update server on your internal network

Written by Nikita Tanygin
Updated over a week ago

Authenticating your Airtame

Setup EAP-TLS, MSCHAPv2 authentication for Airtame devices within an enterprise environment (using Radius server, certificates)

Written by Dave Butler
Updated over a week ago

How to use Airtame's own Access Point

Setting up, and streaming directly to an Airtame

Written by Airtame
Updated over a week ago

How to connect Airtame to WiFi (all types + 802.1X & Eduroam)

Connect your Airtame to a hidden, enterprise, 802.1x or Eduroam network

Written by Airtame
Updated over a week ago

How to enable discovery with Aruba Airgroup

Add Airtame service tag on Aruba Wireless controllers

Written by Airtame
Updated over a week ago

WatchGuard firewall configurations

WatchGuard firewall configurations

Written by Laksha Adalkha
Updated over a week ago

How to capture network traffic via Wireshark

For troubleshooting purposes a packet capture might be needed

Written by Laksha Adalkha
Updated over a week ago

How to configure multicast routing on Meraki

How to configure PIM- SM on Meraki

Written by Laksha Adalkha
Updated over a week ago

Airtame App

How to install the Airtame app on macOS

How to get the Airtame app installed on macOS

Written by Airtame
Updated over a week ago

Present to Airtame on Linux

How to share your computer screen from a Linux PC.

Written by Airtame
Updated over a week ago

How to replicate an Airtame app's list of devices & preferences

A workaround to deploy a pre-populated list of Airtame devices

Written by Nahuel Alejandro Barroso
Updated over a week ago

Airtame Device

How to find MAC addresses

Find MAC addresses for your Airtame 1 or Airtame 2 devices

Written by Airtame
Updated over a week ago

How to reset Airtame 2

Hold the reset button down for 10 seconds

Written by Airtame
Updated over a week ago

How to reset Airtame 1

Use the button on the bottom of the device

Written by Airtame
Updated over a week ago

How to manually update firmware - Airtame 1

Get the latest firmware on the microSD card of an Airtame 1 device.

Written by Airtame
Updated over a week ago