Technical Help and Troubleshooting

How to download the log files of an Airtame device

Log files of an Airtame device are an important step in troubleshooting

Written by Airtame
Updated over a week ago

How to download the log files of the Airtame application

Log files of an Airtame app are an important step in troubleshooting

Written by Airtame
Updated over a week ago

Troubleshooting screens for Digital Signage

What to do about spinning arrows, constant refreshing and the "err_name_not_resolved" message

Written by Airtame
Updated over a week ago

How to enable audio on macOS

Find additional information about permissions needed on MacOS

Written by Airtame
Updated over a week ago

Troubleshooting a stream not connecting

What to do if you cannot connect and stream to Airtame

Written by Airtame
Updated over a week ago

How to reduce stream disconnects

Causes of Airtame device disconnecting from the network

Written by Airtame
Updated over a week ago

Troubleshooting sound

Find steps how to troubleshoot different sound issues

Written by Airtame
Updated over a week ago

Troubleshooting updates

What to do if your Airtame device cannot update

Written by Airtame
Updated over a week ago

Troubleshooting a screen not loading

If your Airtame is showing a black screen, "wrong input" message or is frozen

Written by Airtame
Updated over a week ago

Can't connect during setup

What to do if you cannot connect to your Airtame device during the initial setup

Written by Airtame
Updated over a week ago

Troubleshooting discovery, Multicast, and SSDP

Steps if Airtame devices do not automatically show up in the app

Written by Airtame
Updated over a week ago

How to configure Multicast Routing on Palo Alto

Setup Multicast on your Palo Alto equipment

Written by Laksha Adalkha
Updated over a week ago

Airtame for travellers

Integration options for travellers with Airtame using mobile hotspots or direct connection

Written by Airtame
Updated over a week ago

How to connect to Airtame via hostname (Windows only)

Using a hostname when Multicast discovery is off

Written by Laksha Adalkha
Updated over a week ago

How to connect Airtame to a WiFi network

Connect Airtame to your local network via WiFi

Written by Airtame
Updated over a week ago

How to create your own update server for Airtame

Create update server on your internal network

Written by Nikita Tanygin
Updated over a week ago

Authenticating your Airtame

Setup EAP-TLS, MSCHAPv2 authentication for Airtame devices within an enterprise environment (using Radius server, certificates)

Written by Dave Butler
Updated over a week ago

How to use Airtame's own Access Point

Setting up, and streaming directly to an Airtame

Written by Airtame
Updated over a week ago

How to connect Airtame to WiFi (all types + 802.1X & Eduroam)

Connect your Airtame to a hidden, enterprise, 802.1x or Eduroam network

Written by Airtame
Updated over a week ago

How to enable discovery with Aruba Airgroup

Add Airtame service tag on Aruba Wireless controllers

Written by Airtame
Updated over a week ago

WatchGuard firewall configurations

WatchGuard firewall configurations

Written by Laksha Adalkha
Updated over a week ago

How to capture network traffic via Wireshark

For troubleshooting purposes a packet capture might be needed

Written by Laksha Adalkha
Updated over a week ago

How to configure multicast routing on Meraki

How to configure PIM- SM on Meraki

Written by Laksha Adalkha
Updated over a week ago

How to install the Airtame app on macOS

How to get the Airtame app installed on macOS

Written by Airtame
Updated over a week ago

How to install the Airtame app on Linux

Airtame application for Linux

Written by Airtame
Updated over a week ago

How to replicate an Airtame app's list of devices & preferences

A workaround to deploy a pre-populated list of Airtame devices

Written by Nahuel Alejandro Barroso
Updated over a week ago

How to find MAC addresses

Find MAC addresses for your Airtame 1 or Airtame 2 devices

Written by Airtame
Updated over a week ago

How to reset Airtame 2

Hold the reset button down for 10 seconds

Written by Airtame
Updated over a week ago

How to reset Airtame 1

Use the button on the bottom of the device

Written by Airtame
Updated over a week ago

How to manually update firmware - Airtame 1

Get the latest firmware on the microSD card of an Airtame 1 device.

Written by Airtame
Updated over a week ago