Stream disconnects occur when a part of the communication between the client computer and Airtame is disrupted (Computer<->Network<->Airtame). This can happen because of instabilities on the network side or poor WiFi signal but the most common reasons are WiFi roaming and network misconfigurations.
Poor signal strength: Often people's WiFi is good enough for loading content but not good enough for real-time streaming. Network signal requirements are -50dbm on 2,4 Ghz network and -60dbm on 5 Ghz network. Click here to learn how to improve.
Excessive usage on the network: It is recommended to have one WiFi antenna for each room. If not, it could be that having many people in one office/room with their PCs and mobile phones are saturating the network and bottlenecking the WiFi. Consider using ethernet or improving your setup.
Long up-time: The device has been running nonstop for a long time and can benefit from a reboot. Use Airtame.cloud to reboot all your devices at once.
Bandwidth Limits: Other applications can impact Airtame's network traffic to gain more bandwidth. Synchronizing apps like Dropbox, OneDrive, and Google Drive are most likely to cause this.
Advanced Network Configurations
Session Timeout: If you have "Session Timeout" enabled in your network controller, it will help to increase the length of this timeout or disable it together.
RADIUS Session-Timeout: For Enterprise setups, if you have a "Session Timeout" set up on your RADIUS server, try increasing the time of this timeout or disable it completely.
Pre-Authentication: Try enabling "Authentication" inside of "Pre-authentication" in your wireless controller. This feature's naming can change from system to system but is usually known as PMK Caching or OKC.
Interference: Are your wireless access points interfering with each other? You should aim for the Airtame device and your computer to receive a WiFi signal strength of more than -60 dBm from one access point. Failure to obtain a strong signal strength will cause the Airtame stream to not perform as well as expected.
Lease Timeout: DHCP servers often have policies that timeout IP addresses leased to different devices. Increasing this Timeout length will reduce the number of times that network traffic will be halted.
Minimum RSSI value (RF Parameters): Some networks have been configured to drop Wireless connections that show an RSSI value below a certain number. If this value is too strict, i.e. -65dBm, the Airtame may be getting disconnected from the network unnecessarily.
Note that At Airtame HQ we have set minimum RSSI: -85dBm & scan threshold -72dBm.
QoS: "Quality of Service" can give network priority to Airtame over other devices like mobile phones, ensuring that Airtames stream is never held back because of other devices using the network. QoS can be enabled on the streaming ports 8001 + 8002 or based on Airtame's MAC address.
Do you have any questions?
You can write to us using the blue chat box in the lower right corner or send an email to [email protected] and we will be here to assist you.
If you are facing technical issues, remember to include Airtame device logs in your message.
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