The Airtame app keeps a log file of the tasks and processes it's doing. This information is very useful when Airtame's support is troubleshooting an issue. 

How to get the log files:

  1. Open the Airtame app.
  2. Go to "Preferences", in the lower left corner.
  3. Click on "Download", next to Download log files.

Alternatives

Windows

If this didn't work, type %localappdata% into the search field of Windows File Explorer, open the "airtame" folder and right-click on "AIRTAME_LOG" to make a compressed .zip of the folder.

MacOS 

If this didn't work, open Finder, click on "Go" in the menu bar and select "Go to folder". Then type: /tmp/AIRTAME_LOG/ and take that enclosing folder, right-click and chose to compress.


Do you have any questions?

You can write to us using the blue chat box on the corner or send an email to support@airtame.com and we will be here to assist you.
If you are facing technical issues, remember to send also your Airtame device logs.

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