Fulfillment process:

  • Orders will be processed by our logistics partner within 48 hours of order placement. 
  • You will be receiving status updates from our carriers during the shipping process.
  • All your shipments are insured. In case our shipping carriers damage or lose the parcel - you will be either refunded or shipped a new one.
  • If you are experiencing delays outside the range of regular transit times or have any other shipping related questions - please reach out to shipping@airtame.com


United States: 

  • DHL Express (3 Business days) 
  • FedEx (3 business days)


  • All orders are fulfilled by Canadian Post (3-5 Business days)

European Union: 

  • Regular Shipping: UPS Ground (3-5 Business days), DPD Classic (2-4 Business days, to Germany only)
  • Priority Shipping: UPS Express Saver (1-3 Business days) 

Rest of the world:

Includes non EU countries, except Australia and New Zealand. 

  • All orders are fulfilled by UPS Express Saver (3-8 Business days)
  • These orders are subject to Customs duties. Learn more here

Australia and New Zealand

  • We ship from our warehouse in Sydney.
  • We use local providers (for example Fast Track, Australian Post).
  • Shipping time 3-6 Business days.

 You can always track your shipments by consulting the tracking number shared with you when you make an order with us.

In case of backlog or shipping delays

  • In, unexpected cases, when our inventory is low we will notify you prior to the purchase by displaying a pop-up at the checkout page. Notification will display expected delay and fulfillment estimate. 
  • Once restocked, orders will be fulfilled according to the order placement date.
  • In case of shipping delays customers can opt for a refund for their priority shipping (Please reach out to shipping@airtame.com)

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