Fulfillment process:

  • Orders will be processed by our logistics partner within 48 hours of order placement. 
  • You will be receiving status updates from our carriers during the shipping process.
  • All your shipments are insured. In case our shipping carriers damage or lose the parcel - you will be either refunded or shipped a new one.
  • If you are experiencing delays outside the range of regular transit times or have any other shipping related questions - please reach out to shipping@airtame.com

 

United States: 

  • DHL Express (3 Business days) 
  • FedEx (3 business days)

Canada:

  • All orders are fulfilled by Canadian Post (3-5 Business days)

European Union: 

  • Regular Shipping: UPS Ground (3-5 Business days), DPD Classic (2-4 Business days, to Germany only)
  • Priority Shipping: UPS Express Saver (1-3 Business days) 

Rest of the world:

Includes non EU countries, except Australia and New Zealand. 

  • All orders are fulfilled by UPS Express Saver (3-8 Business days)
  • These orders are subject to Customs duties. Learn more here

Australia and New Zealand

  • We ship from our warehouse in Sydney.
  • We use local providers (for example Fast Track, Australian Post).
  • Shipping time 3-6 Business days.

 You can always track your shipments by consulting the tracking number shared with you when you make an order with us.
 

In case of backlog or shipping delays

  • In, unexpected cases, when our inventory is low we will notify you prior to the purchase by displaying a pop-up at the checkout page. Notification will display expected delay and fulfillment estimate. 
  • Once restocked, orders will be fulfilled according to the order placement date.
  • In case of shipping delays customers can opt for a refund for their priority shipping (Please reach out to shipping@airtame.com)

Do you have any questions?

You can write to us using the blue chat box in the lower right hand corner or send an email to support@airtame.com and we will be here to assist you.


If you are facing technical issues, remember to include Airtame device logs in your message.

Sign up for product updates to stay posted on future features.

Did this answer your question?