Fulfillment process:

  • Orders will be processed by our logistics partner within 48 hours of order placement. 

  • You will be receiving status updates from our carriers during the shipping process.

  • All your shipments are insured. In case our shipping carriers damage or lose the parcel - you will be either refunded or shipped a new one.

  • If you are experiencing delays outside the range of regular transit times or have any other shipping related questions - please reach out to [email protected]


United States: 

  • DHL Express (3 Business days) 

  • FedEx (3 business days)


  • All orders are fulfilled by Canadian Post (3-5 Business days)

European Union: 

  • Regular Shipping: UPS Ground (3-5 Business days), DPD Classic (2-4 Business days, to Germany only)

  • Priority Shipping: UPS Express Saver (1-3 Business days) 

Rest of the world:

Includes non EU countries, except Australia and New Zealand. 

  • All orders are fulfilled by UPS Express Saver (3-8 Business days)

  • These orders are subject to Customs duties. Learn more here

Australia and New Zealand

  • We ship from our warehouse in Sydney.

  • We use local providers (for example Fast Track, Australian Post).

  • Shipping time 3-6 Business days.

 You can always track your shipments by consulting the tracking number shared with you when you make an order with us.

Please note: we do not have an overnight shipping option.

In case of backlog or shipping delays

  • In, unexpected cases, when our inventory is low we will notify you prior to the purchase by displaying a pop-up at the checkout page. Notification will display expected delay and fulfillment estimate. 

  • Once restocked, orders will be fulfilled according to the order placement date.

  • In case of shipping delays customers can opt for a refund for their priority shipping (Please reach out to [email protected])

Do you have any questions?

You can write to us using the blue chat box in the lower right hand corner or send an email to [email protected] and we will be here to assist you.

If you are facing technical issues, remember to include Airtame device logs in your message.

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