If you think that your device is broken because it won't turn on, doesn't show a picture, or the device keeps rebooting then follow this guide:
- The light does turn on but no picture is seen. Continue to "Troubleshooting No Image" section.
- The light is constant when plugged in.
- The light does NOT turn on with power.
- My device keeps rebooting. The device may not be getting sufficient power. Find a USB-port that can provide 1 Amp or use the provided power adapter.
Checklist (Before starting)
- I am plugging the device into a USB power source with 1 Amp of power. Maybe try some different USB ports on the TV. "Service" USB ports will not work.
- I am plugging the power cable into the correct port; the port on the left edge of the device towards the letter A of the word "Airtame" printed on the device.
Troubleshooting a Dead Device (No Light)
- Try a different USB cable
- Try a different USB port
- Try the power adapter included in the box.
- Peel off the back casing of the device and check that the SD card is placed correctly and that the frame is locked into place.
Note: If you have a working Airtame device try to switch SD cards between them - let us know if switching SD card helps and we can send you a new one.
- Advanced: Try re-flashing the firmware to your device. Windows / OS X
- Shake the device to see if you can hear rattling. If it is rattling check to see if the USB plug has come loose.
Troubleshooting No Image
- Try removing and adding power to the device while it is plugged into the screen's HDMI, making sure the screen is turned on.
- If you have access to the device's settings, try setting a resolution.
- Remove any screen adapters.
- Test the device on another screen.
- Try resetting the device while plugged into power and HDMI.
- Check this article for more information: Screen not loading
Do you have any questions?
You can write to us using the blue chat box on the corner or send an email to email@example.com and we will be here to assist you.
If you are facing technical issues, remember to send also your Airtame device logs.
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