Replacement of faulty devices or product warranty

Items are only replaced if they are defective or damaged. The following are the warranty periods per area:

  • If you have ordered the product to one of the countries in the EEA (European Economic Area), you are entitled to a 2-year warranty. 
  • If you ordered the device to the United States or another country outside of the EEA, you are entitled to a 1-year warranty.

Returns for refunds

Airtame has a 30-day return policy. You can return the product for any reason within the 30-day period after you have received the device. The 30 day trial begins on the date your Airtame is delivered to you. The refund process takes around 5 to 7 business days depending on when we receive the return from you. The shipping fee for the returns for refunds must be paid by the customer.

Note: This policy only applies for Airtames purchased through and not for Airtames purchased from resellers.

More information here

If you have any other questions, write us on the Live Chat or reach out to and we will be happy to assist you. 

Did this answer your question?