This article will list most common symptoms, errors and solutions for problems related to the Airtame Homescreen. This will include all types of backgrounds, images, URLs and Airtame Cloud apps.

✋ Current limitations of Airtame background

Airtame's background web browser cannot show all website content. These are the current things it does not work with:

  • Java, Flash, Silverlight, WebGL not supported
  • Sites that requires login, like Facebook (Due to lack of ways to provide input)

Repeatedly refreshing on Airtame 1

If you see that the page loads and after some time it reloads, by showing the spinning arrows again, it is because the website you have chosen exceeds the amount of RAM memory that the Airtame 1 has dedicated to the Homescreen.

Airtame 1 has 150Mb of RAM dedicated to the browser so some websites, dashboards and presentations are simply too big (heavy) to run on Airtame. The page will load until the device runs out of memory and then it will start over again.

Constantly spinning arrows

When you try to lead a URL and all you see are spinning arrows, it is likely due to one of the following reasons:

  • The page is too heavy and exceeds the amount of RAM memory available on the device (150Mb) by a lot. This results in the page not being able to show before the device runs out of memory.
  • The URL contains code elements not supported by Airtame (browser and device) such as IPv6,  Java, Flash, Silverlight, WebGL.

Oops, site can't be loaded

This message might come up if you were displaying a Website URL, it is likely to be related to the new certificate validation we have in the latest browser (Firmware v3.6.1)

If that's the case, you should do the following:

Through the Cloud:

  1. Log into your airtame.cloud account
  2. Go to the Homescreen section
  3. Select your screen, click on "Edit Settings" and then "Configure"
  4. Set Ignore Certificate Errors to ON

Through the App:

  1. Open the Airtame App
  2. Hover on top of the name of your device to access the "Settings"
  3. Scroll down and set Ignore Certificate Errors to ON

err_name_not_resolved

When you see the "err_name_not_resolved" message on an Airtame-equipped screen, this means that the website cannot be found. This is likely due to one of the following:

  • Incorrect URL.
  • A lack of network/internet connection. 
  • A problem with the DNS not listing the website, i.e. the URL is not on the DNS sheet.
  • The website is on a part of the network that the Airtame does not have access to, such as in the case of Airtame being on one VLAN and the website being hosted on another VLAN.
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