If you ever need to update the WiFi settings on your Airtame, for example, if the SSID changes, you move the Airtame to a different office/department or you are taking the Airtame for a remote presentation, the Airtame will not know how to connect to the new WiFi so we must access the device's settings and update the WiFi information.

Method 1

Option A:

  1. Open the available WiFi list of your computer
  2. Connect to the WiFi named the same as the Airtame
  3. Open the Airtame application
  4. The name of the Airtame should appear on the list
  5. Click on the "Settings" when you hover the mouse over Airtame's name. You will have accessed the Airtame's device settings
  6. Scroll down
  7. In the Network option select the WiFi you want Airtame to be connected to
  8. Click on "Apply Settings"

Option B:

  1. Open your Airtame application
  2. The name of the Airtame should appear on the list
  3. Click on the "Settings" when you hover the mouse over Airtame's name. You will have accessed the Airtame's device settings
  4. Scroll down
  5. In the Network option click on “Forget network” 
  6. Select the WiFi you want Airtame to be connected to
  7. Click on "Apply Settings"

If the device's own hotspot is not visible on your computer's list of available WiFi connections, you can reactivate the hotspot by holding the button on the device for 3 seconds.

Method 2

Reset the Airtame device and set it up again with the new WiFi settings.

Here's how to reset and setup for the respective models:

Airtame 1
Step 1: Reset
Step 2: Set up 

Airtame 2
Step 1: Reset
Step 2: Set up 

☝️ If you have any questions about this, please reach out to us via the chat icon in the bottom right corner of this web page.

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