Airtame Cloud sends information over the internet. Therefore, extra security measures are taken to ensure no information is ever at risk even though passwords and web URLs are not sent to the cloud.

The Airtame cloud solution is hosted on Amazon Web Services for a secure, reliable, and scalable solution. Airtame uses the AWS datacenter in Germany. User account information and passwords are stored on the server and are bcrypt-hashed for maximum security. 

All communication between a user's device, Cloud portal, and Airtame devices are TLS (Transport Layer Security) encrypted. Communication between the Airtame device and Cloud Portal uses standard WebSocket communication established by the device.

The information sent about an Airtame device is restricted to non-sensitive information like basic device settings, which means that no passwords are ever sent over the internet.

Note that Airtame doesn't route streams via the Internet and does not in any way capture or send streaming information.

Digital signage Feature

For those users wanting to use the "Screens" feature where one can get an overview of their Airtame's home screens, there are some additional facts to layout about what happens with the images captured of a device's home screen:

  • Images are only sent to cloud accounts that have enabled one of the digital signage apps.

  • You can disable sharing images of a device's home screen per device.

  • The images are stored in AWS. 

  • Each Image sent is stored for one minute then deleted permanently.


Stored Data

When using the Airtame cloud, some information about your devices will be saved. This information includes:

  • Device Settings (Excluding private passwords, images, and web URLs)

  • Device Current Status

  • Timestamps of devices online/offline

  • User behavior on the Cloud platform

  • Screenshots of Digital Signage apps of devices that have opted-in

More information about Airtame and security can be found here.

Do you have any questions?

You can write to us using our online contact form and we will be here to assist you.

If you are facing technical issues, remember to include Airtame device logs in your message.

for product updates to stay posted on future features.

Did this answer your question?