This article informs you how to:

  • Invite others to your Airtame Cloud organizations.
  • Configure user roles and permissions when inviting and after inviting.
  • Changing account owner.
  • Remove someone else, yourself, or the entire account.
  • Change ownership.
  • Change your password.
  • Change which Airtame device has the Cloud Plus functionalities. 

 

Sending an invite

  1. Log in to your account, and click on the “Team” tab
  2. Click the "Invite user" button in the upper righthand corner
  3. Enter the email of a colleague you would like to invite
  4. Select their “Role” (User, Manager, or Administrator)
  5. Select their “Group membership” (All groups of Airtames or Select specific groups)  
  6. Click “Send invite”

Next, all your colleague has to do is follow the link in the email they receive from Airtame Cloud. 

User roles and permissions

Airtame Cloud is a handy tool for managing Airtame devices and the content of their screens, but it's reasonable that different people should have different limits for what they can change. For example, a teacher may want to have access to change the image shown in their classroom, while not needing access to the rest of the settings within the cloud. 

Assigning user roles is a way to effectively manage such permissions. Here’s a breakdown of the different levels of access tied to each role: 

  • Owner: This role automatically belongs to the person/email address that set up the account. At any given time there can only be one owner. However, you can pass on ownership to someone else (instructions in the next section). This role is the only one that can purchase and cancel Cloud Plus subscriptions. Along with the administrator, the owner can add/remove specific devices from the Cloud Plus functionality. 
  • Administrator: This role gives full access to all functionality of Airtame Cloud, including being able to invite new users and edit user roles, as well as to add/remove specific devices from the Cloud Plus functionality. The difference from an owner is that an administrator can't delete users or pass on account ownership.
  • Manager: This role gives full access to devices’ settings for specified groups. Managers cannot invite other users, assign user roles or create new groups.
  • User: The role gives access to the Screens tab only. Users cannot invite other users or access the “Devices” tab. 

Editing user roles

To edit user roles: 

  1. Go to your organization's tab at the bottom left corner. 
  2. Access the "Team" section.
  3. Select the user and click "Edit user"
  4. Choose the user role: Administrator, Manager, or User
  5. Choose "Group membership": "All groups" or "Select specific groups" (refers to which Airtame devices the person can access) 

Changing the account owner

Only the organization owner can hand over the ownership to another user. The account owner needs to: 

  1. Go to your organization's tab at the bottom left corner. 
  2. Access the "Team" section.
  3. Select the user who will take over
  4. Click the “Make owner” button in the top righthand corner of the window
  5. Click "Make owner" again in the confirmation box

If the account owner has left without handing over ownership, please reach out to Airtame support on live chat or support@airtame.com and request to have the ownership changed. 

You will need to provide the email of the existing owner and the email for the desired new owner.  

Delete someone from the account 

Only the account owner has the ability to delete someone from the account. To do so, they’d need to: 

  1. Go to your organization's tab at the bottom left corner. 
  2. Access the "Team" section.
  3. Select the person you'd like to remove
  4. Click "Remove" 

Delete your own user account

If you wish to delete your own account:

  1. Go to the organization's tab at the bottom left corner. 
  2. Access the "Team" section.
  3. Click on "Leave organization" .

Delete the entire Airtame Cloud organization

If you wish to delete your Airtame Cloud account, together with its users and the devices that were included:

  1. Go to your organization's tab at the bottom left corner. 
  2. Access the "Team" section.
  3. Click on ''Remove organization''.

Note: Only the owner of the account can proceed to remove the organization.

Change password 

To edit your individual login, go to your organization's tab at the bottom left corner within Airtame Cloud. Then access the "Profile" section and you will find a section where you can select a new password. 

Change which Airtame device has Cloud Plus functionalities

It is possible to change the device attached to your Cloud Plus subscription. However, only owners and admins can change the assigned seats.

You can do this in two different ways:

  • On the Account page, you will see a section pointing out how many seats are assigned and an option to reassign seats.
  • On the Screens tab, in the top right hand corner, there will be a button to change seat allocation .

In both cases, a model will appear where you can view how many seats you have and which devices are allocated to those seats.

Do you have any questions?

You can write to us using the blue chat box on the corner or send an email to support@airtame.com and we will be here to assist you.
If you are facing technical issues, remember to send also your Airtame device logs.

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