Network Ping Test
A ping test results can tell us:
It tests that communication is possible over your network.
You will see "Timeout" if there is no possible path between PC and Airtame.
It shows what delay is added to your stream because of your WiFi.
<10 ms Perfect latency and quality
10-50 ms A bit of latency and fine quality
>50 ms Too much latency for live video streaming, expect disconnects
Healthy packet loss is ≤ 1.0%
The stability of the network.
If the time fluctuates by more than 3ms then consider adding another access point (AP) to take some of the network load. You can also use an Ethernet adapter or PoE adapter if performance on WiFi is below satisfactory.
Always perform ping tests on your Airtame while it is streaming, this will give you more accurate results. Click here for instructions on how to run a ping test on Windows and macOS.
Delay / Latency test
To see how much delay there is between your computer's screen and Airtame's screen, you can take a photo of both screens showing a stopwatch. Follow these steps:
Open google and search for "Stopwatch".
Start the stopwatch.
Start a stream to Airtame.
Take one photo that shows both screens.
Subtract the time difference between the two.
The expected delay is:
Without audio: 10-400 Milliseconds.
With Audio: 1-2 Seconds.
Improve network connection
Use these articles to improve your connection:
Do you have any questions?
You can write to us using the blue chat box in the lower right corner or send an email to [email protected] and we will be here to assist you.
If you are facing technical issues, remember to include Airtame device logs in your message.
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