During the setup of an Airtame, you will be prompted with a final instruction to check your screen for a confirmation notification. If you can't see the confirmation message during the setup of your Airtame or you see a red error message on-screen, you can try the following solutions:
Try reconnecting your Airtame to your WiFi network.
Hold Airtame's power button for 3 seconds to reset the WiFi and configure its network with these steps on how to connect Airtame to a Wifi network.
These are the potential reasons why you wouldn't be able to complete the setup:
Wrong password (PSK)
Wrong password (EAP/PEAP)
4-Way handshake failed
Certificate integrity failed
If the issue is with WPA-PSK security - please double-check the network password.
If the issue rises with WPA-EAP/PEAP security, please write to us.
Do you have any questions?
You can write to us using the blue chat box in the lower right corner or send an email to [email protected] and we will be here to assist you. If you are facing technical issues, remember to include Airtame device logs in your message.
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