Key facts

🎯 Stream performance is mainly based on your network's performance
🎯 Airtame supports both WiFi as well as Ethernet (Adapter not included)
🎯 For best results: Ethernet > 5GHz > 2.4GHz > Airtame AP
🎯 Airtame can be set up on most network configurations as long as it meets the requirements.
🎯 "WiFi forwarding" will bridge Airtame's AP with the network it is hooked up to. Thus, providing users on the hotspot with Internet. ☝️This may not be preferable due to security concerns in some corporate environments.

📝Network requirements

  • "Client Isolation" or "NAT Mode", typically enabled on Guest WiFis, must be disabled since it prevents computer and Airtame from being able to communicate with each other on the network.
  • For Airtame's to show up in the app, "Multicast" must be allowed.
  • An NTP server must be accessible for time synchronization. Either an internal NTP (specified by the DHCP) or permission to access external NTP servers.
  • 802.11n/ac router and/or access points (5GHz Recommended)
  • WPA or WPA2 (802.1x SSL Supported)
  • RSSI: < -40dbm=Excellent | -40dmb to -50dmb=Good | >-60dbm=poor
  • Stable Ping time below 10ms at peak hours
  • ⚠️ Not Supported: Proxy networks,  Captive-Portal Login Networks and WEP

Required ports access

Airtame uses a different network ports for different features. You need to make sure these ports are open and available for Airtame to work as expected. This should be checked in your network controller as well as your firewall.

️⚠️ Airtame and Airtame Cloud rely on accurate time provided by NTP Servers. This means that access to an NTP server is essential.

Automatic discovery

The Airtame device uses a common technology called "Multicast" to advertise itself on the network so that the Airtame app can detect and list all nearby Airtame devices on the same network. The protocol used is SSDP/UPnP

To get this functionality to work, Multicast needs to be enabled on the network and all VLANs used for streaming. If Multicast is not enabled on your network you will still be able to start a stream by typing the IP address shown on the TV into the Airtame app.

Setting up discovery across various VLANS is a little more complicated so we have made this separate guide to explain it.

In case you are using a simplified solution like Aruba or Meraki, the Service ID is:  'urn:airtame-com:device:airtication:

☝️For Airtames doing only digital signage, we suggest turning off their discovery feature so that they don't clutter the list of streaming devices in the app.

Multi-Network setups for internal & guest access

Despite being able to handle one WiFi and one ethernet connection at the same time, Airtame can be connected to one or more networks at once by using network configurations. If you'd like to connect Airtame to various networks simultaneously, like internal and guest networks, here are some diagrammed examples in order of recommendation:

⚠️ Remember that you must change the homescreen overlay text shown on the TV to match the setup you've chosen so that employees and guests know how to connect. We have made some templates that you can copy and paste here 👈

1. New Airtame VLAN in a Demilitarized Zone (DMZ)

The is by far the best way to connect Airtame to more than one network. It is the most secure as it is all handled by your firewall; it will give great performance as all traffic to flow through ethernet or 5GHz, and it simplifies the network administration. 

2. Using an existing VLAN

Alternatively, the Airtames can be placed on the guest network and routing the specific ports from the internal network to the guest network. This will allow internal and guest users to stream without giving guests access to the internal network but this may go against your organizations security practices so we do not endorse it over the DMZ method listed before this option.

3. Using both connections (WiFi + Ethernet)

Airtame can handle one WiFi connection and one Ethernet connection simultaneously. This setup is more accomplishable and maintains security but can also go against your organizations security practices as the networks could technically get bridged since they route to the same linux kernel. The only drawback is that the guest WiFi may not provide the same quality as the wired internal connection. See how to set Airtame up using an Ethernet adapter.

To complement this setup, you must customize the on-screen instructions for your internal and guest users.

4. Using Airtame's own WiFi for guests

This setup entails connecting Airtame to your internal network and enabling Airtame's own hotspot AP that creates a WiFi inside the room that guests can connect to. The Airtame can even show the WiFi name and password so that guests can help themselves when they enter the room and look at the TV.

This is our least recommended setup for the following reasons:

  1. You may already have a guest WiFi which will confuse your guests.
  2. Guests will lose internet connection unless "WiFi forwarding" is enabled.
  3. "WiFi Forwarding" can be a security vulnerability since it opens a portal to your network to forward the internet connection. 
  4. Airtame's own WiFi doesn't perform as well as your expensive network equipment. although the 5GHz AP will perform better than 2.4GHz AP for streaming.

⏭ Continue to the next step by clicking

️▶️ If you would like to download a PDF of following deployment guide, click here for Airtame 1 and here for Airtame 2

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