How audio streaming works
When the user is streaming audio to an Airtame device, the sound is automatically muted on the user’s machine so that it only comes from the display.
Note for Windows: Attempting to unmute or adjust the volume will not have any effect on the received stream but may unmute the Windows PC resulting in audio clashing, where it sounds from two places at once at different times.
To adjust the volume, you must use the volume controls of the display that is receiving the stream.
Problems with displays - screens and projectors
Resolutions with/without audio support
Airtame takes the resolution that is preferred by the TV. In some cases, the detected resolution, might not support audio. This can be fixed by manually choosing the output resolution. For this, go to "Airtame settings" -> "Advanced Settings" -> "Resolution":
Now select the highest available resolution with audio, as shown below:
(U) Unsupported resolution - This means that Airtame did not get the correct resolution list and had to use default ones.
(P) Preferred mode: The screen preferred mode, may not include Audio
(N) Non-standard Mode
(C) CEA video standard
(V) VESA video standard
Some screens and projectors, including Epson, have a setting called "Image Processing" which, when set to "Fine" can cause audio to become out of sync with the video. Changing this setting to "Fast" will correct this issue.
Problems with Windows
There are two known issues when streaming sound on windows; One is 5.1 surround sound is not supported and the other is low-power consumption devices like notebooks and tablets.
Symptom: Audio continues to sound from the Computer at the same time as on the screen. Some low-powered devices (e.g. tablets) use hardware acceleration. In this case, the user must simply disable the audio hardware acceleration following the steps below:
Right-click on the sound icon in your tray (bottom right), click "Sounds" and select the Playback tab.
Right-click the "Playback device" marked with "Default Device" and click on "Properties".
Go to the "Advanced tab" in properties.
Disable hardware acceleration by unticking the box and apply changes.
In some cases, you will need to change the "spatial sound" format to "Off" or "Windows..."
Audio management software
Computers running audio management software, like Waves MaxxAudio or Nahimic, may experience the audio to continue playing on the computer while doing an audio stream with Airtame. The audio management software should be completely closed before the streaming session.
It is also recommended, for a permanent solution, to disable the Windows service running the aforementioned program:
Press the Windows key on the computer's keyboard.
Right-click the correspondent service, i.e.: "Nahimic Service" or "Waves Audio Services".
Click on "Stop"
Right-click again on the name of the service.
Click on "Properties".
In the "Startup Type" option select "Disable"
Click on "Apply".
HP Laptops using Conexant audio drivers
Many HP Laptops are affected by a bug in their sound driver "Conexant Audio". We are continuously working on finding a consistent workaround and in the meantime recommend following the steps further down in this article.
We are actively working with HP to solve this issue.
HP/Conexant audio fix
We have confirmation that an update from HP related to the Conexant audio driver has fixed the audio streaming problem. This solution applies for the following HP laptop models:
HP EliteBook 840 G5 Notebook PC
HP EliteBook 846 G5 Notebook PC
HP EliteBook 850 G5 Notebook PC
HP ZBook 14u G5 Mobile Workstation
HP ZBook 15u G5 Mobile Workstation
HP EliteBook 830 G5 Notebook PC
HP EliteBook 836 G5 Notebook PC
To install the update:
Download and install the update from HP: Conexant Audio
Make sure to restart the Airtame app.
Start a stream and enable audio.
Additional HP laptops models have received updates to the driver as well. If your laptop is not on the list it is worthy to check the HP website for the Conexant driver.
If your laptop did not receive a fix from Conexant:
The possible fix is to disable one option in the Conexant sound driver and restart Airtame and your PC: https://support.hp.com/id-en/document/c05851794
Close the Airtame application.
Right-click the audio icon in the system tray.
Select "Playback devices".
Select "Speakers", then click the Properties button.
Select the "Spatial Sound" or "Physical Sound" tab.
Switch from "None" to the "Windows...." option
Select "Apply", then click OK.
Restart the Airtame application.
Open "Device Manager".
Head to Unit - sound, video, game.
Select Conexant audio driver and click "update driver".
Untick "Compatible hardware"
Select "Unit high definition audio"
Do you have any questions?
You can write to us using the blue chat box in the lower right corner or send an email to [email protected] and we will be here to assist you.
If you are facing technical issues, remember to include Airtame device logs in your message.
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