In some cases, users have had trouble starting a stream to their Airtame. We have highlighted some of the issues we have found but first, make sure you're not missing something simple:
Your Airtame is turned on and showing the home screen.
Your Airtame is connected to a network and shows a valid IP address on the screen.
The laptop being used is also on the same network as the Airtame or has access to that network (Inter-VLAN routing).
Most common issues
Port-security on switch
MAC-filter on access-point
Q1: Is there MAC Filtering on the switch?
A: Check if there is MAC filtering on the AP. MAC filtering will allow or deny a group of MAC addresses. Often new MAC addresses are denied by default and thus need to be allowed manually. If the MAC address of your device or Airtame is not allowed then they can’t communicate on the network.
Q2: Is there Reachability between your device and Airtame device?
A: Check if you can ping Airtame's IP address from the PC you are streaming from.
If it works, then it means that there is another thing blocking the traffic like closed ports, a firewall policy, or Access-List.
If it doesn’t work, then it could mean that they are on different subnets with no inter-VLAN routing or "Client isolation" is enabled, which is common on guest networks, or a firewall policy is blocking ICMP traffic
Q3: Is Inter-VLAN routing configured?
A: If you have tried to ping and it didn’t work, check if both the Airtame and the streaming device are in the same subnet or in a different subnet (different IP range).
If the Airtame and the streaming device are in different subnets, check if the layer 3 device (router or L3 Switch) has inter-VLAN routing configured correctly.
If the Airtame and streaming device are in the same subnet, check the port-security, ACL & Firewall
Q4: Is there a firewall policy configured?
Make sure that there is a policy on the firewall to allow traffic from the PC subnet to Airtame's subnet and reverse, for ports 8002, 1900, 1901 & 8080 (TCP & UDP).
The inside and outside interface for the firewall.
The firewall statements are incorrect order.
Q5: Is there an access list on the network devices?
A: The Access-list configured on the router or switch that allows or denies traffic:
1. Check that the ports enabled on the Access-list 8002, 1900, 1901 & 8080 are allowed.
2. Check the direction of the traffic (source and destination Subnets).
3. Check the order of the lines in the access list.
4. Check the direction on each interface(IN or OUT).
Q6: Is there port security configured on the switch?
A: If the ping is not working on an Ethernet connection it may be due to Port Security.
Q7: What is Port Security?
A: It is a feature on the switch so you can attach only one MAC address to this port so if someone disconnected the device and connected another device with a different MAC the port will be down and it won’t send any traffic.
Do you have any questions?
You can write to us using the blue chat box in the lower right-hand corner or send an email to [email protected] and we will be here to assist you.
If you are facing technical issues, remember to include Airtame device logs in your message.
for product updates to stay posted on future features.